Senior Service Designer Usa (Remote)

Hello All,

Need only Service Designer not UX Designer

What You Ll Do

As a Senior Service Design Strategist, you will enable service experiences that are designed around the people that use them. This role is both strategic design thinking and design doing. This is a multidisciplinary design role where you will use the full range of your experience, exercising your skills in service design, research, strategy, and product design.

Strategy

• Able to understand stakeholder needs, and recommend scopes to achieve goals in the timeframe provided
• Facilitate the creation of aligned strategic visions for department services
• Leverage the insights, patterns, and desires from partner department projects to build the roadmaps and priorities of platforms and products
• Analyze how policies, interpersonal dynamics, history, and organizational structure impact service delivery
• Help partner departments navigate changing touchpoints, tools, and processes, determining the impact on current operations and how much change they can take on with each iteration
• Identify new opportunities to improve systems and processes with technology
• Advocate for the benefits of service design to colleagues and collaborators to help them understand the value
• Establish standards for what good service design looks like

Research

• Lead the early stages of projects, conducting discovery with colleagues to understand, document, and communicate the current process and challenges
• Facilitate discovery sessions and workshops that uncover customer/employee/user problems, identify enterprise opportunities and propose new solutions
• Analyze and evaluate the constraints and possibilities of our complex systems and platforms
• Work with UX CoE (Center of Excellence) Research to plan and conduct thoughtful and ethical user research with users, front line staff and partners

(Service) Design

• Work co-creatively with partner department staff to develop and recommend design solutions that are both desirable and feasible
• Translate employee needs into business/product/service requirements, and champion the (research-informed) employee experience
• Design the future state of backstage systems and front-stage user experiences.
• Craft and deliver compelling stories and presentations to communicate insights, concepts, plans and impact
• Create deliverables to express design solutions to the team and our partners, such as service blueprints, journey maps, and system maps

What you need to be successful:

• 10+ years of experience ranging across all areas of design and design delivery
• BA in Design, Service Design, HCI, or a related discipline, master s preferred.
• Experience (and a love of!) solving complex design and technology problems using systems thinking.
• Ability to lead projects autonomously, including workshops, brainstorms, and service design consults on initiatives across various business units.
• Possess strong presentation, storytelling, and communication skills.
• Justify design decisions using research and data.
• Excel in facilitation and workshop leadership.
• Apply design research to uncover employee needs and challenges.
• Exhibit strong collaboration and relationship-building abilities.
• Be creative in how to solve ambiguous and complex problems