Senior Site Reliability Engineer (Remote)

We are looking for a Site Reliability Engineer (SRE) who will work with cross-functional teams to support and enhance the reliability, performance, and scalability of e-commerce platforms. This role involves active participation in on-call rotations, incident response, application-level troubleshooting, and close coordination with internal teams and third-party vendors.

Responsibilities

• Provide 24/7 support in on-call rotations to respond to infrastructure and application incidents, primarily during assigned rotation weeks.
• Collaborate with DevOps, Development, and NOC teams to troubleshoot and resolve application and infrastructure issues.
• Use Splunk for monitoring, creating dashboards, and proactive troubleshooting of application and infrastructure logs.
• Act as a first responder to incidents, facilitating communication and root cause analysis, especially in collaboration with vendors like Akamai, Epsilon, and Fiserv.
• Coordinate incident response across internal teams and external vendors, ensuring efficient troubleshooting and resolution of critical issues.
• Document incident response processes and contribute to improving SRE best practices.

Requirements

• Minimum of 3+ years in SRE or similar roles.

• Strong knowledge of AWS (ECS, Lambda, EC2, S3), Jenkins, and Terraform.

• Proficiency in Splunk or similar monitoring tools.

• Excellent communication and coordination skills, especially in incident response.

• Strong debugging and troubleshooting skills in application and infrastructure-level incidents.

• Experience with .NET and Java-based applications and familiarity with mobile app backends.

We offer

• Opportunity to work on cutting-edge projects

• Work with a highly motivated and dedicated team

• Competitive salary

• Flexible schedule

• Benefits package – medical insurance

• Corporate social events

• Professional development opportunities

• Well-equipped office

About us
Grid Dynamics (NASDAQ: GDYN) is a leading provider of technology consulting, platform and product engineering, AI, and advanced analytics services. Fusing technical vision with business acumen, we solve the most pressing technical challenges and enable positive business outcomes for enterprise companies undergoing business transformation. A key differentiator for Grid Dynamics is our 8 years of experience and leadership in enterprise AI, supported by profound expertise and ongoing investment in data, analytics, cloud & DevOps, application modernization and customer experience. Founded in 2006, Grid Dynamics is headquartered in Silicon Valley with offices across the Americas, Europe, and India.