Senior Site Reliability Engineer (Remote)

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.

Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

Position Summary

We are seeking a highly skilled and technically proficient individual to join our team in a critical role focused on Incident and Problem Management and will be part of the PCW Pharmacy Technology Operations team. The ideal candidate will possess deep expertise in identifying, analyzing, and resolving complex IT incidents, as well as managing long-term problem resolution strategies. The candidate must have a strong technical background with the ability to implement industry-leading practices and methodologies to ensure operational efficiency and system reliability.

Key Responsibilities:

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  Incident Management: Efficiently manage high-priority incidents, coordinating with cross-functional teams to ensure rapid resolution and minimal disruption to business operations.
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  Problem Management: Proactively analyze recurring incidents, identify root causes, and lead the investigation and resolution of underlying problems. Develop and implement strategies to prevent future incidents, improving system stability and performance.
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  Best Practices Development: Design, document, and implement best practices for both incident and problem management processes. Ensure adherence to ITIL or other relevant frameworks, optimizing workflows and streamlining incident response times.
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  Decision-Making: Take ownership of critical decisions in high-pressure situations. Assess the technical and business impact of incidents and problems, making data-driven choices to mitigate risk and prioritize actions.
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  Collaboration and Leadership: Collaborate with engineering, IT support, and business teams to ensure timely problem resolution and the continuous improvement of incident management processes. Mentor and guide junior team members in best practices and technical skills.

Required Qualifications

• 8+ years of experience in an SRE or Operations role
• 8+ years of experience managing or developing software in languages such as java.
• 5+ years of experience managing cloud deployed services on platforms such as AKS & GCP as well as monolith systems
• 5+ years of experience with working on observability tools like AppDynamics, SiteScope, Splunk, Grafana, ELK
• 5+ years of experience with working knowledge of SQL

Preferred Qualifications

• Strong communication, organizational, analytical, and problem solving skills
• Knowledge of IT Service Management best practices such as change management and problem management
• General understanding of network concepts and principles
• General understanding of middleware technologies like Weblogic, OHS, MQ, Apache, TomCat etc.

Education

• Bachelor’s degree in Computer Science or related field or equivalent experience

Pay Range

The typical pay range for this role is:

$101,970.00 – $203,940.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.

For more detailed information on available benefits, please visit Benefits | CVS Health

We anticipate the application window for this opening will close on: 12/26/2024

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.