Senior Software Support Engineer (Remote)

We are currently seeking a highly skilled and motivated individual to join our Research & Analytics IT Production Management Support team (in Middle East). The ideal candidate should possess a technical background with 5-7 years of experience in production support and be ITIL certified. It is essential for the candidate to have a solid understanding of incident, problem, and change management processes. In this role, the successful candidate will play a vital part in ensuring the smooth operation of our production environment leveraging their technical and non-technical skills.

Responsibilities

• As a proactive member of the support team maintain the stability of the production environment, effectively managing incidents, problems and changes.

• Promptly identify and resolve incidents and issues by applying exceptional problem-solving skills ensuring minimal disruption to operations.

• Continuously enhance existing processes and workflows to optimize efficiency and productivity.

• Work seamlessly within the agile environment, contributing to product and solution delivery for our esteemed business users. Actively participate in sprints and contribute to CI/CD practices.

• Effectively communicate with team members, stakeholders and end users and foster collaboration.

• Uphold knowledge management practices to facilitate knowledge capture and sharing.

Qualifications

• 5y+ hands-on experience in production support, with a proven track record of successfully managing complex environments in investment banks/BFSI companies.

• ITIL certification showcasing knowledge and expertise in incident, problem and change management processes.

• Familiarity with the financial markets, related data and applications, providing a contextual understanding of the industry.

• Bachelor’s degree in computer science or related technical discipline, providing a solid foundation for understanding complex technical concepts.

• Excellent problem-solving skills with a proactive attitude towards incident resolution and issue identification.

• Technical background with a profound understanding of ETL/ELT processes for data transformation.

• Proficiency in utilizing PySpark for distributed data processing and analytics.

• Advanced expertise in SQL for proficient querying and manipulation of data, guaranteeing accurate and reliable results.

• Fundamental proficiency in Python debugging of data transformation issues and scripting automation.

• Comprehensive understanding of REST API, enabling seamless integration between internal and external systems.

• Proven experience managing SaaS Platforms (interactions between SaaS and IaaS)

• Expertise in relevant areas such as data management, data engineering, or financial systems.

• Hands-on experience managing big data platform like Palantir Foundry, Databricks.

• Proficiency in managing batches in scheduling tools such as StoneBranch, Control-M, ActiveBatch, Autosys.

• Proficiency in managing observability tools like Dynatrace/AppDynamics/Geneos.

• Expertise in workflow automation applications and tools such as KNIME Analytics, PowerAutomate, Altryx, Informatica)

• Experience in managing BI Platforms like MicroStrategy, PowerBI, QlikView, Tableau.

• Strong background in working with agile environments, participating in sprints and adhering to CI/CD practices.

• Effective communication skills, both written and verbal, enabling effective collaboration and conveyance of ideas and solutions.