Senior System Engineer (Remote)

What we do

New Era Technology is a global technology solutions provider with 4,500+ employees and offices around the world. New Era offers Cloud, Managed, Professional, and Security services, and delivers Collaboration, Data Networking, Digital Transformation, and Physical & Life Safety solutions to more than 20,000 customers worldwide.

Who we are

We are looking for team members to contribute and deliver our mission: “To deliver and support technology solutions that securely connect people, places, and information.” New Era Technology is a community of like-minded, like-hearted people who share the same vision and values. We offer a growth-orientated, high-tech environment for employees. Along with our many benefits, you can expect a corporate culture that promotes personal and professional development. Our customer-focused teams are built on our core values: Community, Integrity, Agile, and Committed.

What we’re looking for

• Significant experience in designing, implementing and troubleshooting leading edge technology solutions
• Proven experience delivering multiple technical projects
• Significant experience in networks and security appliances, ideally in an enterprise environment
• Proven experience with Routing & Switching technologies.
• Strong experience in Windows Server Operating Systems, Active Directory, Group Policy, DNS, Exchange.
• Significant experience in Office 365 administration management and virtualisation technologies.
• Good knowledge of TCP/IP, Cloud Technologies, and IT security
• Experience with multi-server infrastructure including virtualisation and application clusters
• Excellent documentation skills
• Tertiary qualification in relevant field
• Mid to High level industry qualifications from key vendor partners including Fortinet, Cisco, Sophos, Microsoft, Veeam, VMware and/or Citrix

What to Expect in the Role

• Providing remote and onsite support for client environments
• Testing, diagnosing, repairing, configuring and upgrading hardware and associated IT equipment on client environments
• Troubleshooting, analysing, and identifying hardware and network system faults, evaluate alternative solutions, determine and implement the solution process
• Working with clients to understand technical requirements across the business
• Recommending and assisting with the selection of relevant technologies and products for projects
• Developing high level and low-level design documentation
• Monitoring and reviewing daily logs and creating incident tasks where action is required, ensuring equipment configuration, error logs and code levels are within set specifications
• Liaising with vendors if required
• Acting as an escalation point and as a technology specialist in areas of expertise
• Performing analysis and testing and making recommendations in a capacity of a technical expert
• Preparation of projects and changes including assumptions, scope of works, functional specifications, implementation planning and deliverables
• Performing detailed requirements capture and analysis activity for infrastructure solutions utilising and integrating the existing product suites
• Assisting in solution architecture/design where required
• Providing technical pre-sales support to the sales team including content for quotes, proposals and tender responses
• Developing and maintaining technical procedure and system documentation for the supported architectures
• Proactively improving and automating technical procedures
• Maintaining and developing broad, high level technical knowledge and skills across technologies deployed by New Era, through self-study and internal and external training courses
• Documenting daily activity, through mandated time sheeting system, in an accurate and timely manner
• Other related duties as required

Work Schedule/Set-up

• 9AM-6PM Australian EST
• Remote

Perks or joining us

• Competitive Salary + Allowance
• HMO + 1 dependent
• Group Life Insurance
• Work flexibility
• A friendly team environment with a strong technical support network
• Broad range of options for training and development
• Internal career growth for high performers
• Equipment provided by the company

EEO/AA Statement

New Era Technology provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, national origin, religion, pregnancy, marital status, gender identity, age, physical or mental disability, or covered veteran status.

In addition to federal law requirements, New Era Technology complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training