Senior Systems Engineer (Remote)

What we’re expecting from the candidate

• You are excited about building a scalable platform that leverages management tools such as EntraID, Microsoft Intune, JamfPro and other tools to design, implement, and support the endpoint infrastructure.
• You will develop mixed environment solutions for security, software distribution, zero-touch deployments, zero-trust models, and endpoint management.
• You’ll work alongside our IT Operations team, ServiceNOW, Infrastructure, Networking, and Information Security teams to keep our employees operating in an efficient and safe environment.
• You love solving problems at scale and have experience in creating a robust mixed environment (Windows, macOS) with a seamless experience for our end users and support teams.
• You are passionate about providing the best customer service experience possible. We are looking for someone who is highly adept at managing Windows endpoints on a global level, improving the end-user experience, and refining processes through automation.

What will you be doing?

• Run and maintain our management tools including Intune, EntraID, Okta, JamfPro, G-Suite, and CrowdStrike
• Document and support ongoing automation in endpoint deployment and management
• Provide advanced troubleshooting and support for Windows and macOS
• Manage and support our endpoint fleet and its related infrastructure
• Evaluate, develop, and optimize pre & post-patching processes through comprehensive testing to ensure proper implementation of OS patches and other software updates
• Manage and maintain client configuration and security compliance standards across a few thousand endpoints across the globe
• Work as an escalation point for the global IT Operations team
• Create and maintain detailed and accurate documentation within Atlassian tools
• Partner with our IT Operations team, Infrastructure, and Security teams to keep our IT environment safe and efficient

Who we are looking for

• At least three years of experience in an IT Support (L3) role in an enterprise environment
• Excellent modern workspace management skills
• Extensive experience in Windows management using Intune and EntraID is required
• Knowledge of managing various IT tools and systems, endpoint security and networking fundamentals
• Knowledge of scripting (Powershell, Bash, or Python)
• You are a great teammate who is hardworking, learns quickly, and thrives in a collaborative, agile environment
• Proactive, detail-oriented, and able to work effectively both independently and as part of a team
• Hands-on working with macOS, Android and iOS would be an advantage