Senior Technical Account Manager Data Center Technologies (Remote)

Hungry, Humble, Honest, with Heart.

The Opportunity

Nutanix is building a new organization of Technical Account Managers (TAMs). We are looking for Associate TAMS to focus on the mid-tier of accounts from among our largest installed-based customers. You will be in charge of driving increased product adoption and improving customer experience in your accounts. In partnership with the Account Manager and Systems Engineer, the Associate TAM will be an advocate and trusted advisor for Nutanix’s top customers.

About the Team

The Technical Account Management (TAM) team at Nutanix is a close-knit group of 7 dedicated professionals based in Pune. The team prides itself on a collaborative and teamwork-oriented culture, where members support each other to deliver exceptional results for our valued clients. Collaboration and knowledge-sharing are key tenets of our team culture, driving us towards success in a dynamic and fast-paced environment.

You will report to the Manager, Technical Account Management, who will provide mentorship and guidance as you navigate your responsibilities. As part of the TAM team, you will follow a hybrid work setup, requiring you to visit the office in Pune three days per week. This balanced approach allows for both in-person collaboration and the flexibility of remote work, ensuring optimal productivity and work-life balance for team members.

Travel is an integral part of the role, with an estimated requirement of less than 10% of your time spent on client visits or company-related travel. This aspect of the position offers the opportunity to engage directly with clients, understand their needs firsthand, and foster strong relationships to drive customer success.

Your Role

• Create a good understanding of the customer’s installed base in terms of licenses consumed/activated, asset refresh opportunities, capacity utilization, software versions, support tickets, features adopted etc.
• Drive increased product adoption, and experience by doing the following:
• Recommend use of features, use cases, and increased capacity utilization by providing insights on usage maturity, and recommending best practices
• Coordinate with Support and Engineering resources to ensure critical support issues are treated with appropriate urgency and visibility
• Identify training needs for the customer and help orchestrate training/boot camps for customers
• Identify the need to upgrade to the latest software versions and support the creation of an upgrade plan for the customer
• Recommend and/or perform health checks, as needed
• Pull in expert Nutanix resources for conducting deeper dives with the customer. Orchestrate the breadth of Nutanix resources (Delivery/Consulting, Support, Architects) as needed

What You Will Bring

• 6-10 years of work experience, preferably in technical customer-facing roles (Support engineer, Systems engineer, Technical account manager)
• Technically oriented with understanding of Data Center technologies
• Relationship-oriented, credible with customers and sales teams
• Ability to drive a consultative conversation with the customer
• Excellent written, verbal, presentation, and interpersonal communication skills
• BE/B.Tech, advanced degree a plus