Senior User Experience Designer Digital (Remote)

• Rochester Office, 20 S. Clinton Ave, Rochester, New York, United States of America
• Tarrytown Office, 303 South Broadway, Tarrytown, New York, United States of America Req #2233

Tuesday, October 8, 2024

At MVP Health Care, we’re on a mission to create a healthier future for everyone – which requires innovative thinking and continuous improvement. To achieve this, we’re looking for a Senior User Experience Designer – Digital to join #TeamMVP. This is the opportunity for you if you have a passion for collaboration, research and providing guidance.

What’s In It For You

• Growth opportunities to uplevel your career
• A people-centric culture embracing and celebrating diverse perspectives, backgrounds, and experiences within our team
• Competitive compensation and comprehensive benefits focused on well-being
• An opportunity to shape the future of health care by joining a team recognized as a Best Place to Work for and one of the Best Companies to Work For in New York

Qualifications You’ll Bring

• Bachelor’s Degree in Human-Computer Interaction, User Experience, Visual Communications Design related field or relevant work experience
• Minimum of 3-5 years of hands-on experience
• Working with an agile product team
• Leading user research
• Facilitating discovery workshops with stakeholders of all levels and backgrounds
• Wireframing, creating low-fi and hi-fi prototypes, interaction design and information architecture (e.g. site maps, task flows)
• Heuristic evaluations and familiarity with web accessibility principles and guidelines
• Providing recommendations for improvements and opportunities for both digital and non-digital user touchpoints (e.g. improving context design on critical forms such as Explanation of Benefits)
• Portfolio or work samples available for the interview process
• Healthcare and/or medical industry
• Curiosity to foster innovation and pave the way for growth
• Humility to play as a team
• Commitment to being the difference for our customers in every interaction

Your Key Responsibilities

• This role will specifically be responsible for the digital and non-digital experience and UX strategy for one of our verticals: Member, Provider or Employer/Broker
• Working with customers, executive strategy team, business owners, and agile technical teams to build our UX Strategy and gain alignment on that strategy, covering current and desired customer journeys (both digital & non-digital)
• Interaction design including wireframing workflows and creating low-fi and hi-fi prototypes when needed
• Providing guidance to our roadmap and design efforts to align with company goals

Where You’ll Be

Location: Virtual in Easter or Central Time Zone

Pay Transparency

At MVP, we are committed to providing competitive employee compensation and benefits packages. The base pay range provided for this role reflects our good faith compensation estimate at the time of posting. Specific employment offers and associated compensation will be made individually based on several factors, including but not limited to geographic location; relevant experience, education, and training; and the nature of and demand for the role.

Affirmative Action

MVP is an Affirmative Action/ Equal Employment Opportunity (PDF). We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, disability, genetic information, veteran status, or any other basis, e.g., Pay Transparency (PDF), and the Know your Rights protected by applicable federal, state or local law. Any person with a disability needing special accommodations to the application process, please contact Human Resources at hr@mvphealthcare.com .

Other Details

• Job Family Customer Service
• Pay Type Salary
• Min Hiring Rate $121,767.00
• Max Hiring Rate $160,000.00