Senior Ux Researcher (Remote)

As a Senior UX Researcher, you will collaborate with business stakeholders, end users, subject matter experts, engineers and designers to craft an engaging and wholistic user experience for VAS ecosystem of applications through thoughtful, data-informed design. You will have a solid foundation in design research methods, an understanding of and commitment to user-centered design, and have experience planning, facilitating, analyzing, and reporting research for software applications spanning desktop, web and mobile application types.

During our interview and selection process, you will be asked to share samples of your work demonstrating relevant experience (an online research portfolio or work sample links in résumé) especially on strategic UX research projects.

RESPONSIBILITIES

• Plan and execute UX research tasks to align with our product timelines
• Advocate for user needs while understanding their connections to our business goals and desired outcomes
• Create compelling visualizations to highlight insights that provide recommendations, inspire and direct design, and help shape product roadmaps
• Collaborate with multidisciplinary teams of designers, product managers, subject matter experts, and engineers
• Organize and document research processes, operations, and outputs to share with other teams
• Conduct statistical analyses of behavioral/background/meta data
• Share knowledge with, educate, and influence stakeholders about UX research processes and best practices to optimize our operations and elevate our organization
• Build research surveys, analyze data, and develop reports and presentations designed to translate complex findings for varied audiences
• Create proposals on design direction supported by written and verbal presentations demonstrating ability to appropriately use both quantitative and qualitative data
• Provide tactical and targeted design recommendations and next steps, based on data

Required Qualifications and Skills

• Bachelor’s degree or higher in Interaction Design, User Experience (UX) Design, Service Design, Visual Design, Human-Computer Interaction (HCI), a social science, or related fields
• 3+ years of work experience in the UX research field, with at least some experience working on large and complex products
• Experience in planning and conducting different types of research including foundational, generative, and evaluative research at multiple points in the product development lifecycle
• Deep understanding of the Design Thinking methodology
• Excellent verbal and written communication skills
• Ability to communicate and document research findings through artifacts and presentations
• Familiarity with UX research tools

Preferred qualifications and skills

• Experience in planning and facilitating Design Thinking workshops
• Familiarity with the Dairy industry
• Familiarity with UX design tools such as Figma and the Adobe suite
• Familiarity with Google Analytics, Matomo, or other web analytics platforms