Senior Ux Researcher Us (Remote)

Pulse Labs Research Lab is empowering insights and elevating experiences for the world’s top technology companies. We’re revolutionizing product development and we are backed by investors including Google and Amazon. We deliver insightful, actionable, and easy-to-grasp insights at every stage of the product lifecycle – from inception to market release and beyond. Our Research Lab is a unique UX research platform that powers our consumer usability, AI training, and product feedback services. We empower top tech companies to create and refine game-changing mobile, smart home, AI, wearable, and automotive products.

We’re looking for an enthusiastic Senior UX Researcher to support our Research Lab UX Research team. If you thrive in a fast-paced and ever-changing environment and love tackling complex challenges, then you’re the perfect fit! As a successful candidate, you’ll work directly with customers to help them design and execute qualitative, unmoderated and moderated research using Pulse Labs’ proprietary tools. You’ll provide guidance for a team of talented UX researchers that dive deep into rich video data from diverse study participants to help leading companies gain valuable feedback for their next-gen products.

The candidate who fills this role will be a leader on our UX research team, and will be part of an amazing group dedicated to human insights research. Our research projects cover a variety of topics, technologies, and methodologies, and range in size and scope from 10 users to 300+ users, and from 3 days to 8 weeks.

This role is 100% remote, will be based in the US, and will require US working hours. 

If interested, please email your resume to ops-jobs@pulselabs.ai

Key Responsibilities

• Work closely with enterprise customers to plan research projects according to customer requirements, timelines, and business goals.
• Act as a team lead for a group of UX researchers to provide day-to-day guidance and allocate their time and expertise to projects.
• Ensure sound research methodology, analysis, and report execution for projects you lead.
• Provide mentorship, coaching, and development to members of your team to help them build their UX research and professional skills.
• Work closely with the panel and research operations team members assigned to your projects to ensure study execution is on track and that data being collected from study participants matches the study requirements – and help the team pivot in the event of issues.
• Provide support to customers throughout the research planning, execution, and delivery process, which may include presenting research findings up to the Director or VP level.
• Support the team you lead in their work to analyze research study responses from participant videos and transcripts, surveys, and other study data to develop key research findings and recommendations for customers.
• Collaborate with the leaders of the Research Lab team to improve our internal processes with your creative ideas and by sharing what you learn from the research you lead.
• Provide feedback to the Design and Engineering teams about how to improve our Research Lab research platform.

Basic Qualifications

• 5+ years of experience working in a qualitative research role, or related areas.
• 2+ years of experience as a team lead or manager.
• Degree in Human Computer Interaction, Human Factors, Psychology, Anthropology, or related field.
• Experience working with senior managers, directors, and VPs.
• Strong communication (written and verbal) and analytical skills.
• Comfort presenting your own research and research prepared by others at a senior level.
• Expertise with data collection, analysis, and interpretation.
• Knowledge of end-to-end research lifecycle, including broad UX research approaches and methodologies.
• A strong sense of ownership, transparency, detail-orientedness, and ability to self-initiate
• Strong communication (written and verbal) and analytical skills.
• Very comfortable using emerging technologies and different software systems. 
• High comfort working with Google Docs, Google Sheets or similar products.
• Collaborative attitude and ability to foster a positive work environment for the projects you lead.
• Comfortable working in a frequently changing, often ambiguous environment.

Preferred Qualifications

• Masters Degree or PhD in Human Computer Interaction or related field.
• Track record of successfully leading complex, multi-part research projects.
• Track record of maintaining strong relationships with customers, vendors, and team members.
• Experience working in an agency or consulting environment conducting research on behalf of customers.
• Experience working at or with early-to-mid stage startups.
• Experience working at or with FAANG/top tech companies.

The Perks

• Competitive salary
• 401(k)
• Health/vision/dental insurance
• Generous PTO
• Remote-first work environment