Service Delivery Leader (Remote)

Job Description

About you

You are someone who wants to influence your own development. You’re looking for a company where you have the opportunity to pursue your interests and be able to grow professionally.

You bring to Applaudo the following competencies:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• A minimum of 3 years of experience in Service Delivery or Project Management.
• At least 2 years of experience in a team leadership role.
• Proven experience working on software development projects within cross-functional teams.
• Strong skills in customer service, resource planning, teamwork, and quality assurance.
• Excellent verbal and written communication abilities.
• Demonstrated leadership and negotiation skills.
• Prior experience with Support & Maintenance teams is highly desirable.
• Professional proficiency in English.

You will be accountable for the following responsibilities:

• Accountable for teams ongoing deliveries (ensure the team has all the resources they need to deliver high quality).
• Building and maintaining positive and great relationships with customers and improve customer satisfaction.
• Identifying customer needs and overseeing service delivery.
• Managing budgets for each team.
• Achieve the goals set by the client, aligning the team with established goals and requirements.
• Critical support in the people’s development and well-being focus in each team (team morale, career progress, workload, etc)
• Managing conflict and identify team improvements, deliver feedback and establish action plans.
• Receive and solve client’s concerns and inquiries, ask for feedback and develop action plans.
• Ensure effective communication between the parts (different teams, applaudo areas, client).
• Identify, communicate and help to get new business opportunities.
• Manage expectations and raise the hand when expectations are out of our capacity.

Additional Information

Here at Applaudo Studios values as trust, communication, respect, excellence and team work are our keys to success. We know we are working with the best and thus treat each other with respect and admiration without asking.

Submit your application today, and don’t miss this opportunity to join the Best Digital team in the Region!

We truly appreciate all the hard and outstanding work our team makes every day at Applaudo Studios, and that’s why the perks that we offer, are deeply thought and designed as a way to thank them for their commitment and excellence.

Some of our perks and benefits:

• Work from home
• Flexible schedule
• Celebrations
• Special discounts
• Entertainment area
• Flexible work spaces
• Great work environment
• Private medical insurance

*Benefits may vary according to your location and/or availability. Request further information when applying.