Service Delivery Manager Connectivity (Remote)

Zayo’s journey has been guided by an aspirational vision for connectivity. Our founders were veterans of the companies that constructed the earliest backbone of the Internet. They understood that truly putting “the world” on the World Wide Web would require connections, lots of them. Zayo Europe formed in 2012, became a standalone company in 2024 and are now a market leader in operating and managing fibre networks.

Planning, project management and customer support

• Planning, control and monitoring of fibre optic-based site connections, site networks and backbone extensions
• Resource planning, scheduling and risk management to ensure the success of the project
• Detailed fibre planning in the Globalways GmbH network
• Main contact person for customers during the entire project duration (including pre-sales process)
• Coordination and management of suppliers and service providers to ensure project success
• Creation and maintenance of project documentation
• Optimisation of existing project management processes and implementation in Jira

Technical implementation and support

• Monitoring the technical implementation of network solutions during installation and commissioning
• First-level support including fault diagnosis and troubleshooting of the active infrastructure
• Last-level support including fault diagnosis and rectification of the passive infrastructure

Purchasing and material procurement

• Responsibility for the procurement of materials and external cables as part of customer projects
• Benchmarking of pre-service products to optimise costs and efficiency in material and material and cable purchasing.

Planung, Projektmanagement und Kundenbetreuung

• Planung, Steuerung und Überwachung von glasfaserbasierten Standortanbindungen, Standortvernetzungen sowie Backboneerweiterungen
• Ressourcenplanung, Terminplanung, sowie Risikomanagement zur Sicherstellung des Projekterfolgs
• Detaillierte Faserplanung im Netz der Globalways GmbH
• Hauptansprechpartner für Kunden während der gesamten Projektlaufzeit (inklusive Pre-Sales Prozess)
• Koordination und Management von Lieferanten und Dienstleistern zur Gewährleistung des Projekterfolgs
• Erstellung und Pflege von Projektdokumentation
• Optimierung bestehender Projektmanagementprozesse und Implementierung in Jira

Technische Implementierung und Support

• Überwachung der technischen Implementierung von Netzwerklösungen während Installation und Inbetriebnahme
• First-Level Support inklusive Fehlerdiagnose und Behebung der aktiven Infrastruktur
• Last-Level Support inklusive Fehlerdiagnose und Behebung der passiven Infrastruktur

Einkauf und Materialbeschaffung

• Verantwortung für die Beschaffung von Materialien und Fremdleitungen im Rahmen von Kundenprojekten
• Benchmarking von Vorleistungsprodukten zur Optimierung der Kosten und Effizienz im Material- und Leitungseinkauf.

Rewards

• Competitive compensation including annual incentive plan
• Generous paid time off policy including 30 days paid time off, one floating day and two volunteer days off per annum
• Fitness membership discounts
• Employee assistance programmes including mental health, wellbeing and medical support

Zayo Europe provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.