Service Delivery Manager (Remote)

Service Delivery Manager | CRM Talent & Marketing | Worldwide

We are looking for an experienced and dedicated Service Delivery Manager to join our dynamic team at CRM Talent & Marketing. The Service Delivery Manager will be responsible for overseeing and ensuring the successful delivery of all projects, maintaining high standards of service quality, and fostering strong client relationships. The ideal candidate will have a proven track record in project management, excellent communication skills, and a deep understanding of digital marketing and website development.

Key Responsibilities:

• Project Management:

• Oversee the end-to-end delivery of digital marketing and website development projects.
• Ensure projects are completed on time, within budget, and to the highest quality standards.
• Coordinate with various teams, including marketing, design, and development, to ensure seamless project execution.
• Monitor project progress and performance, making adjustments as necessary to meet project goals.

• Act as the primary point of contact for clients, ensuring their needs and expectations are met.
• Develop and maintain strong, long-term relationships with clients.
• Address and resolve any issues or concerns clients may have in a timely and professional manner.
• Regularly communicate project status, updates, and deliverables to clients.

• Implement and maintain best practices for service delivery and project management.
• Continuously monitor and evaluate the quality of services provided.
• Identify areas for improvement and implement corrective actions as needed.
• Ensure compliance with company policies, procedures, and standards.

• Lead and mentor project teams, fostering a collaborative and productive work environment.
• Provide guidance and support to team members, helping them to develop their skills and achieve their goals.
• Coordinate with cross-functional teams to ensure alignment and effective communication.

Qualifications:

• Bachelors degree in Business Administration, Marketing, Project Management, or a related field.
• 5+ years of experience in project management, preferably in the digital marketing or IT industry.
• Proven track record of successfully managing and delivering complex projects.
• Strong understanding of digital marketing strategies and website development processes.
• Excellent communication and interpersonal skills.
• Strong problem-solving and decision-making abilities.
• Ability to work independently and manage multiple projects simultaneously.
• Proficiency in project management tools and software.
• PMP or similar project management certification is a plus.

What We Offer:

• Competitive salary and benefits package.
• Opportunity to work with a leading digital marketing agency.
• Collaborative and innovative work environment.
• Professional growth and development opportunities.
• Flexible working arrangements.

Tagged as: remote, remote job, virtual, Virtual Job, virtual position, Work at Home, work from home