Service Delivery Manager (Remote)

Lawelawe is a Native Hawaiian Owned Small Disadvantaged Business (NHO SDB) that specializes in providing a range of services to federal government clients, including program management, digital solutions, human capital and training, and medical staffing. Lawelawe leverages our NHO status to secure federal contracts that not only drive business success but also support our overall mission to uplift economically disadvantaged Native Hawaiian families and preserve the Native Hawaiian heritage.

You are

As the remote Service Delivery Manager Business Support is responsible for managing a service delivery team to deliver products and services to support data quality management, training, and real property compliance for the USACE AIS REMIS.

How You’ll Make An Impact

This position is responsible for providing high quality end user experience support. This is accomplished by offering training through multiple avenues (onsite, eLearning, webinars etc.) for REMIS. The Data Quality Management is accomplished by providing stewardship and reporting to the user community to provide the necessary expertise to evaluate, monitor, and remediate the integrity and accuracy of data within REMIS and provide recommendations and support for a REMIS Data Quality Management plan.

Responsibilities

• Performs the impact analysis of approved Change Requests (CRs) for data quality monitoring and anomaly detection/reporting functionality within the REMIS application
• Provide functional impact analysis that outlines and describe impacts to REMIS for newly published guidelines to include:

• DoD Real Property Inventory Model (RPIM) and Real Property Categorization System Requirements (RPCS)
• Federal Real Property Profile (FRPP)
• General Services Administration (GSA)
• Army Audit Readiness (AAR)

The Team

Lawelawe Defense Inc (“LDI”) is an SBA Certified 8(a) Native Hawaiian Owned (NHO) SDB Lawelawe Defense offers an outstanding record of delivery on various projects encompassing: Program and Portfolio Management; Systems Engineering and Architecture; Network Engineering and Operations; Data Center Optimization and Operations; Desktop/Server and Application Virtualization.

Here’s What You Need

• Bachelor’s degree in Business Administration, management or similar
• Minimum of 5 years of experience in a similar role
• Advanced user of Microsoft Word, Excel, PowerPoint
• Instructional Design capability
• Experience with Adobe Captivate
• Data Visualization skills
• Strong computer skills
• Excellent verbal and written communication skills
• Excellent customer service skills
• Strong leadership skills
• Ability to work well in a team environment
• Strong organizational skills
• Strong time management skill

Bonus if you

• PMP Preferred

Benefits

• A competitive compensation package
• Comprehensive health and wellness benefits, including medical, dental, and vision plans
• Access to company-provided retirement savings options with matching contributions
• Opportunities for professional growth and continued learning
• Additional perks such as discounts on various services and products

Disclaimer

The above job description is intended to describe the general nature and level of work being performed by individuals assigned to this position. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. Candidates possessing the necessary qualifications for the position will be considered.

Lawelawe Defense Inc is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status, and will not be discriminated against on the basis of disability.

Notice to all Applicants

Offers of employment are contingent upon satisfactory completion of a comprehensive background verification, inclusive of a criminal record check. Employment may be subject to other background checks, as required by the position.

Powered by JazzHR

LBnvMIZmyA