Service Desk Engineer (Remote)

Service Desk Engineer | CT Group Solutions | Australia

About the business

CT Group Solutions was founded with a vision to provide world-class, superior quality, Information Technology services to businesses Australia-wide. Our growing client base has come to trust and value our expertise, professionalism and tailored service approach.

We have worked hard to create a company that can set the standard for service delivery whilst providing a fulfilling and enjoyable environment for all of our team.

About the role

We are excited to welcome an energetic and motivated Level 1 Service Desk Engineer to our team. This full-time role will be based within our Perth office in Osborne Park where you will provide a mix of remote support to our clients nationwide and occasional on-site support to our Perth-based clients.

The role offers a diverse workload servicing a range of professional service clients, working with a multitude of technologies, ensuring that no two days are the same. This role will suit an efficient, customer-focused engineer looking to grow with us as we expand our national presence.     

 Responsibilities:

• Delivering exceptional customer service support to a variety of environments
• Providing support for a mix of servers, workstations, applications, and Microsoft 365 environments
• Liaise with a range of users, suppliers, software, and hardware vendors to ensure an optimal outcome for our clients
• Ensure end-to-end ownership on support requests, providing regular updates to stakeholders until resolution
• Ensuring all actions and resolutions are documented within our ticketing system
• Contribute to the upkeep of client documentation and knowledge base articles to for common issues
• Escalate to senior team members/leaders when required

Benefits and perks

• A great working environment with a high performing team
• Bonuses on offer for high-performing team members
• A workplace that places value on attitude and initiative, providing opportunities for progression for individuals that put in the effort
• Hybrid working from home arrangements  
• A 360-degree feedback and rewards platform that is used daily by the whole team
• A vibrant social network

Skills and experience

• A minimum of 1 years experience in a IT Support Role
• Experience with the following technologies:
• Office 365 / Azure
• Microsoft Windows Server and desktop operating systems
• Microsoft Active Directory, RDS
• VOIP Telephony 
• Experience using ticketing systems 
• Strong verbal and written communication skills and professionally presented
• Customer-centric approach
• Excellent time management
• Have the ability to work and perform under pressure in time-critical scenarios
• Hold current C class drivers license and own car

Tagged as: remote, remote job, virtual, Virtual Job, virtual position, Work at Home, work from home