Service Director Scandinavia (Remote)

Country:

Denmark

Location:

Remote Location Dennmark

• Ensure all service departments properly managed, including timely completion of all annual performance reviews.
• Develop and train personnel to meet future strategic challenges.
• Ensure the local management group and CTE service organization is aligned and informed on priorities and strategic directions

• Work closely with the Sales Director to develop and grow commercial relationships with key customers
• Actively participate in management meetings to develop and implement overall business strategy.
• Actively grow revenue by expanding service product offerings as required by customers.
• Actively grow spare parts sales both organically and by the implementation of new product lines in conjunction with spare parts development team at a European level.
• Work with all stakeholders to enhance the service delivery reputation of the company.

• Work with all stakeholders to maintain and if required further develop our Service Delivery Network.
• Oversee and develop our Service Network audit program.
• Continue to enhance our Service Network cost management system.
• Ensure implementation and follow up on agreed processes for mounting and installation throughout service partner network.
• Work with Network Operations Manager to deliver both company and Network EHS programs.
• Develop and enhance spare parts sales in conjunction with European parts teams.
• Manage and oversee workshop in Padborg and implement tools and processes to enhance efficiencies when required

• Oversee our Technical Support team and work with the Technical Operations Manager to deliver projects such as re-work campaigns to ensure such projects are completed in a timely & professional manner.
• Manage any field incidents in conjunction with the Technical Operations team.

• Work with the Contracts and Warranty Operations Manager and team to continue to understand contract cost evolution.
• Control market pricing for Contracts and telematic solutions in conjunction with Sales Director.
• Continue to develop our online customer portal “myFleet” and ensure proper usage of eCare for claim handling
• Further develop contract product offerings.

• Work with Contracts and Warranty Operations Manager to develop, produce and deliver customer contract KPI’s as required.
• Attend customer reviews as necessary.
• Build relationships with key industry players.

• Oversee engineer Training and Development programs.
• Work with Training and Product Development Managers to enhance programs and ensure training standards.

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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