Service Now Service Consultant (Remote)

Responsibilities:

• Provides tool or process solutioning recommendations to customer, asneeded;
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Service Now Service Consultant | Luxoft | Mexico

Responsibilities:

• Provides tool or process solutioning recommendations to customer, as needed;
• Performs operational administrative tasks, as needed;
• Configures and develops on the VA’s instance of ServiceNow including routine changes or configuration adjustments as directed by the customer;
• Participates in Continual Service Improvement activities, as required by customer demands;
• Participates in the configuration of new applications or suites during planning, development, and rollout phases;
• Collaborates with other teammates in support of platform consistency and upgradability;
• Plans and manages meetings to solicit feedback from stakeholders, as needed;
• Participates in Agile and SAFe® ceremonies and produces deliverables associated with the goals to deliver value;
• Assists with report configuration and maintenance, as needed;
• Directly support the implementation of ServiceNow in the FedRAMP Cloud environment;
• Partner with leadership to maintain and drive towards an aggressive and sustainable ServiceNow implementation;
• Evaluate and work with the customer to define next phases of the ServiceNow roadmap;
• Prepare and execute ServiceNow Automated Test Framework (ATF) test cases and test scripts;
• Configure and maintain data integrations between ServiceNow and other systems;
• Perform system and integration testing with sample and live data, monitor health, usage and overall compliance of the application.

Mandatory Skills Description:

• Experience developing test scripts and plans;
• Candidate must be able to handle a fast-paced environment and multitask;
• Experience working on an agile team;
• LDAP/Active Directory knowledge;
• A minimum of 1 year of hands-on experience developing, maintaining, and administering one or more ServiceNow instances is required;
• Bachelor’s degree in a Technical or Business field;
• Excellent knowledge of ServiceNow Best Practices and ongoing knowledge of the latest ServiceNow features;
• Experience in a Managed Services environment;
• Working knowledge of configuration management and ITIL;
• Minimum 4 years designing ServiceNow architecture, data designs, or overall solution architecture implementer on a mature installation;
• Demonstrated knowledge of service management processes, procedures and software, and including knowledge of ServiceNow;
• Demonstrated experience assisting with ServiceNow configuration and deployment;
• Effectively collaborate with other engineers remotely;
• Self-motivated and able to work autonomously.

Languages:

• English: B2 Upper Intermediate

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Tagged as: remote, remote job, virtual, Virtual Job, virtual position, Work at Home, work from home