Service Project Coordinator (Remote)

Job Summary

Responsible for assisting with Time and Material project coordination/management.

Essential Duties And Responsibilities

Review time and material project requests and deliver full scope of work to requestor for review

Work within CRM platform and ServiceNow for project proposals and time and material proposal delivery

Collaborate with external and internal clients on clarifying scope of work

Deliver time and material quotes to team as necessary

Coordinate dispatch for projects (internal and sub contracted technicians)

Ensure to open and close cases in the service application

Maintain professional timely responses and flow for open projects as assigned

Input parts requests within the system as needed

Capture and file all correspondence and documentation (SWO) associated with projects within the system

Confirm final pricing with client and raise any concerns or issues to Management

Deliver status reports as needed

Compile and report all final pertinent information (Hours spent final costs receipts)

Other duties assigned as needed

Skills And Abilities

Ability to balance multiple tasks with changing priorities

Ability to work and think independently and ensuring to meet deadlines

Strong organizational skills and excellent attention to detail

Must have clear and professional communication skills (written and oral) both internally and externally

Effective communication and interaction with employees clients and colleagues and the ability to work effectively with all levels of the organization

Demonstrated customer service focus and client communication skills

Ability to handle sensitive and confidential information

Proficient with Microsoft Office (Word Excel Outlook)

Education and/or Experience

Minimum of a high school diploma or equivalent

Minimum 2-3 Years’ Similar Project Coordinator Experience Preferred

Working Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job operates in a professional office environment. This role uses standard office equipment such as computers phones photocopiers filing cabinets and fax machines. The work environment is generally moderate in noise (inter-office conversations and computers/printers).

Physical Requirements

The physical demands of this position are those that are necessary to meet the responsibilities and essential functions of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

This position regularly requires employees to sit walk and stand; talk or hear both in person and by telephone

Pay Type

Min Base

Max Base

Hourly

$21.63/hr

$22.84/hr

This pay range represents the base salary for this position. Actual compensation within the range will depend on a variety of factors including but not limited to experience, skills, and location.