Service Technician (Remote)

Food, beverage, wine and spirits, pet food, personal care, chemical, and cosmetic manufacturers across the globe rely on P.E. Labellers’ high-speed rotary and linear labeling systems. From cold glue and hot melt, to self-adhesive, roll-fed, and combination systems, P.E. Labellers handles the broadest range of label application solutions. As part of the ProMach Labeling & Coding business line, P.E. Labellers helps our packaging customers protect and grow the reputation and trust of their consumers. ProMach is a family of best-in-class packaging solution brands serving manufacturers of all sizes and geographies in the food, beverage, pharmaceutical, personal care, and household and industrial goods industries. ProMach brands operate across the entire packaging spectrum: filling and capping, flexibles, pharma, product handling, labeling and coding, and end of line. ProMach is headquartered near Cincinnati, Ohio, with manufacturing facilities and offices throughout North America, Europe, South America, and Asia. For more information about ProMach, visit http://www.ProMachBuilt.com and for more information on ProMach Careers, visit http://www.ProMachCareers.com.

JOB DESCRIPTION:

PE LABELLERS is seeking a talented Field Service Technician with a proven record in performing field service work to support complex machinery. This position contributes to the success of the organization by providing expertise in field service troubleshooting, installations and repair of our machinery. The position reports to the Service Manager in Porto Mantovano (MN) / Italy and will be located remotely in Mexico.

• Travel to customers’ locations throughout the Americas to install, start-up, maintain, troubleshoot labeling machines.
• Train customers’ operators and technicians on set-up, operation, change-over and maintenance of the systems.
• Work with the customer to ensure they have the parts required to expeditiously repair any ongoing issue as well as have adequate stock of spare components.
• Prepare and submit detailed trip reports for the customer and company that identify problem(s) encountered, actions taken to resolve the problem(s), and recommended next steps to fully satisfy the customer’s service need.
• Provide technical assistance to customer both over the phone and via remote connection.

JOB REQUIREMENTS:

• Associates Degree in related technical field (mechanical and electrical) or 6 years related/equivalent experience in the packaging industry
• 3+ years in custom machine manufacturing or mechanical repair/maintenance, Labeler experience preferred
• Excellent knowledge of mechanical/electrical technical applications, specifically PLC’s, servo driven motors and controls.
• Ability to read & understand complex engineering designs, including wiring schematics
• Good verbal and written communication skills
• Experience with Microsoft Office products, especially Word and Excel
• Good interpersonal and organizational skills
• Good problem solving skills and independent judgment
• Able to travel 85% of the time and work overtime as required
• Ability to work independently, maintain a positive attitude and work well with all levels of management and operators
• Fluent in Spanish and English
• Have or be able to obtain visa to work in United States