Servicenow Senior Technical Consultant Itsm Service Portal (Remote)

Thirdera, a Cognizant company, is a global services provider that uses ServiceNow to help enterprises unlock their business and customer workflows in the cloud through digitization and automation. Thirdera brings together the power of the ServiceNow platform and its limitless potential across the world of work. Our architects, developers, consultants, designers, and project managers help our customers transform, get more from ServiceNow, and unlock hidden potential. We are ushering in the next era of transformation, digitization, automation, and partner expectation, all with and at the speed of NOW.

Your Mission

You will be working with a platform-as-a-service (PaaS) enterprise service management software that specializes in 15 Product Line areas or modules to automate the business world. IT Service Management (ITSM), IT Operations Management (ITOM), Customer Service Management (CSM), SAM/HAM (ITAM) applications, all provide forms-based workflow application development and there are 11 more.

Your day to day will consist of creating automated business processes with the power of Coding and help solve issues our client’s users may have with the platform. In a nutshell, your main mission is to deliver unparalleled service to our clients.

You will develop these skills:

• Knowledge of ITIL processes
• Web based Application development (JavaScript, AngularJS, HTML5, CSS)
• Systems Integrations (REST and SOAP API solutions)
• Automation tools such as Cucumber, Selenium and Q-Unit

You will face clients from different cultures, learn how to engage customers, manage your own time, improve your attention to detail, learn how to solve complex problems and gain professional empowerment.

Who are we looking for?

Creative and genuine individuals with a global mindset who can think outside of the box, wear different hats and work in multi-functional, multi-cultural teams. If you are passionate about coding, learning and delivering solutions in the cloud, and consider your client’s needs as your own, then Thirdera is the place for you.

Requirements:

• Software engineer, technician, technologist or related Education Certificate
• Experience in development with ServiceNow, particularly with ITSM & Service Portaltools is preferred
• Experience working under ITIL framework. Certification preferred (foundations v3 or v4)
• 4+ years of experience working in software development
• Advanced JavaScript, CSS3 and HTML5 Skills
• 3+ Years of experience working with ServiceNow
• Ability to develop new knowledge with ease
• Organized&Excellent time management skills
• Willingness to share knowledge and assist teammates

What’s in it for you?

We offer a fun, highly engaging and unique culture. You’ll get the best learning and career experience from day 1, by being able to work with ServiceNow Experts, access certifications and accreditations.

You’ll be empowered to work for top-of-the-line companies and amazing partners, while having fun at it! We are the largest ServiceNow Authorized Training Partner in the world (at your fingertips), we have the 2nd most Certified ServiceNow professionals and CMA / CTA population on our team in the world. You could be the next.

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