Servicenow Technical Consultant (Remote)

Position:ServiceNow Technical Consultant (ITSM/Reporting)

100% Remote

6+ months

What You Ll Do

• Deliver end-to-end automated solutions which include technical implementation of the ServiceNow Platform, Core System, and Applications.
• Deliver a high level of knowledge and customer service within the ITSM Suite.
• Explain the offerings available with ServiceNow ITSM Suite.
• Ability to architect, develop and convert customers legacy solutions into ServiceNow is a plus
• Implement IT Infrastructure Library (ITIL) processes, workflow customization, ticketing, process automation, report development, dashboard creation, and system configurations
• Apply Agile software development practices for customizations to the platform and applications
• Organizing and prioritizing development effort, interfacing with vendors and management, and potentially coordinating effort of additional administrators
• Consider dependencies, relationships, and integration points to ensure proper solution integration with other systems when applicable
• Effectively manage and execute high level tasks assigned via ‘stories’
• Assists junior analysts through project(s) lifecycles
• Manages work against an often demanding timeline
• Communicates professionally and effectively, through verbal and non-verbal methods with business professionals and clients daily
• Flexible and has the ability to manage multiple projects concurrently

What You Ll Need

Required:

• Deep functional and technical knowledge of the ServiceNow and demonstrable experience with ServiceNow platform navigation, administration, configuration, and scripting
• 5+ years of ServiceNow Development
• ITSM Suite experience
• Event Management, Discovery, Service Mapping and Orchestration
• ServiceNow Admin (or higher) certifications desired (not required WITH equivalent experience)
• ServiceNow Certified System Administrator
• ServiceNow Certified Implementation Specialist
• Background in either software development or IT Service management
• Understanding of ITIL concepts and IT Service Management practices (ITIL v3 certification a plus)
• Understanding of Agile based approach to software development (SCRUM experience a plus)
• Ability to work remotely and largely unsupervised, and to deliver to written requirements
• Effective communication skills via verbal and non-verbal methods
• Strong attention to detail
• Problem solving ability

Physical Demands

• Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards
• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.

Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard and monitor