Services Technician (Remote)

Location: Leeds, UK (Headquarters)

Salary: Up to £30k, negotiable on experience

Hours: Full time

Experience Required: 1 year in a similar sector such as BMS,Energy Management, Solar, Energy Generation, IOT Technology

About Hark Systems

Hark is an award-winning Energy Analytics and Industrial IoTcompany based in Leeds. Known for the innovative technology in our subscriptioncloud platform, were on a mission to improve efficiency, maximise yield andreduce waste.

The Hark Platform is helping alert Energy Managers and AssetOperators, through machine learning and advanced statistics, to abnormalitiesacross their estate, informing actions such as preventative maintenance,regulatory compliance, asset control and energy management.

With the ability to connect to existing assets such asBuilding Management Systems, Energy Systems, Process Automation Controllers(used to power factories and industrial systems) the Hark Platform is enablingintelligent solutions across large estates connectivity, visibility, andintelligence.

Hark have deployed successful solutions within the LifeSciences sector for cold chain monitoring, a nationwide rollout of real-timeenergy monitoring capability for UK Supermarkets across 600+ locations, as well as licensedthe technology to Fortune 500 companies in the industrial space.

Hark are controlling assets such as Lights, HVAC systems andEnergy Storage assets for a varied set of purposes which creates futurebusiness opportunities, as these solutions use the same technology and sameunderlying core platform.

We are working with 2 of the top 4 supermarkets and havesolutions deployed across retail, life sciencesand manufacturing. The Hark Platform is helping alert Energy Managers and Asset Operators to abnormalitiesacross their estate, informing actions such as preventative maintenance,regulatory compliance, asset control and energy management.

We are a thriving company run by a passionate team, strivingto be thought and industry leaders. The team is focussed on delivering maximumimpact in a supportive, fast paced environment, driving innovation and bestpractice in everything we do by following our core values:

• Good by default
• Open to new ideas
• Always improving

The Opportunity

We are seeking a Technical Support Technician that ispassionate about technology and sustainability to support our diverse range ofIoT and energy management solutions. This role is pivotal in assisting with thedeployment and ongoing support of Hark’s technology across our client base. Thesuccessful candidate will join our team during a period of significant growth,offering a unique opportunity to contribute to impactful projects that driveenvironmental sustainability.

Key Responsibilities

• Provide expert support for IoT-based energy solutions, witha specific focus on applications in smart buildings, solar energy, andsustainable technologies.
• Resolve customer issues involving energy management systemsand other IoT applications, ensuring customer satisfaction through proactiveengagement and technical prowess.
• Collaborate with internal teams to diagnose and swiftlyresolve system issues.
• Develop and maintain technical documentation, such astroubleshooting guides and FAQs, to support both internal teams and customers.
• Communicate directly with customers via phone, email, andticketing systems to guide them through technical issues, leveraging remotesupport tools as necessary.

Job Brief

As a Technical Support Technician at Hark Systems, you willbe an integral part of our team, offering technical assistance on ourinnovative software and hardware solutions to our customers. Your role willspan a variety of tasks, including network issue resolution, hardwarecommissioning, software commissioning and direct support through remote tools.This position requires a blend of technical expertise, a passion forsustainability, and the ability to communicate complex information clearly andeffectively.

Requirements

• Experience in a technical support role with a strongemphasis on IoT technologies and energy management systems, such as Meteringapplications, Solar PV Systems, BMS Systems or other related systems andtechnologies.
• Good understanding of IoT devices, network principals, andtechnical products used in energy and building management systems.
• Knowledgeable in operating systems, with a preference forcandidates familiar with system integration and configuration in smart energyenvironments.
• Exceptional problem-solving skills with the ability todeliver clear and effective technical guidance.
• Experience with communication protocols such as MQTT,BACnet, and Modbus is preferred.
• Programming skills in languages relevant to systemintegration and scripting, such as Bash, PowerShell and Python or JS, areadvantageous.

As a member of the team, you will have:

• Flexible working hours with the ability to work remotely
• The opportunity to mix with your colleagues in a workingenvironment 3 days per week
• The ability to take ownership, drive change, and grow ourculture and company within your role
• Investment in your personal development
• Opportunity to grow
• A great working culture
• Quarterly social activities and team building experiences

Benefits

• A competitive package including a high-quality tech setupfor optimal performance.
• Flexible working arrangements to support work life balance.
• Shares in the business equivalent to 1 years salary
• 25 Days Holiday + Bank Holidays + Your Birthday off
• Discount Scheme through Perkbox.