Shipping Tracking Coordinator Logistics Control Tower (Remote)

Quince was started to challenge the existing idea that nice things should cost a lot. Our mission was simple: create an item of equal or greater quality than the leading luxury brands and sell them at a much lower price.

OUR VALUES

Customer First. Customer satisfaction is our highest priority.

High Quality. True quality is a combination of premium materials and high production standards that everyone can feel good about.

Essential design. We don’t chase trends, and we don’t sell everything. We’re expert curators that find the very best and bring it to you at the lowest prices.

Always a better deal. Through innovation and real price transparency we want to offer the best deal to both our customers and our factory partners.

Environmentally and Socially conscious. We’re committed to sustainable materials and sustainable production methods. That means a cleaner environment and fair wages for factory workers.

OUR TEAM AND SUCCESS

Quince is a retail and technology company co-founded by a team that has extensive experience in retail, technology and building early stage companies. You’ll work with a team of world-class talent from Stanford GSB, Google, D.E. Shaw, Stitch Fix, Urban Outfitters, Wayfair, McKinsey, Nike etc.

Key Responsibilities

• Own the shipping, tracking, and delivery of all B2B shipments with a goal of achieving 98% on time delivery.
• Proactively address issues such as carrier and customs clearance delays by working with the relevant internal and external parties to find immediate solutions. Effectively manage critical incidents and minimize their impact on deliveries.
• Maintain open communication with customers, carriers, warehouse operators, and internal teams to keep everyone informed about shipment status and any potential issues.
• Analyze trends impacting key performance indicators (KPIs) (on-time delivery) and identify short and long term solutions.
• Work cross-functionally to improve processes and procedures. Act as the main point of contact for all logistics related matters involving B2B orders with a strong sense of accountability for the KPIs and the customer experience.
• Must be have a passion for problem-solving and experience working in shipping & tracking.

Requirement

• 4+ years of experience in project logistics or shipping & tracking customer service.
• Experience with FedEx, DHL, UPS.
• Strong analytical and problem-solving skills.
• Customer service oriented — willing to relentlessly fight for the customer.
• Excellent communication skills, with experience working in cross-functional and multinational teams.
• Proficient in English.

We rely on market indicators and consider your specific job family, background, skills, and experience to determine your compensation in the market range. Bonus eligibility varies by role and is determined based on the position’s impact and contribution to our strategic goals.

Pay Range

$60,000—$75,000 USD

Quince provides equal employment opportunities to all employees and applications for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran or military status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Security Advisory: Beware of Frauds

At Quince, we’re dedicated to recruiting top talent who share our drive for innovation. To safeguard candidates, Quince emphasizes legitimate recruitment practices. Initial communication is primarily via official Quince email addresses and LinkedIn; beware of deviations. Personal data and sensitive information will not be solicited during the application phase. Interviews are conducted via phone, in person, or through the approved platforms Google Meets or Zoom—never via messaging apps or other calling services. Offers are merit-based, communicated verbally, and followed up in writing. If personal information is requested to initiate the hiring process, rest assured it will be through secure and protected means.