Site Enablement Lead (Remote)

The Site Enablement Lead (SEL) supports clinical study execution by identifying and enabling trained and qualified clinical research staff who are dedicated to a specific study or group of studies at a research site with the goal of accelerating study deliverables. The SEL also works in collaboration with Patient Recruitment & Enablement (PRE) Team, in supporting clinical trial sites to optimize follow-through on protocol-specific patient referrals from Direct-to-Patient (DTP) campaigns by enabling sites to use IQVIA’s site-facing Referral Hub platform.

The goal of the SEL role is to optimize overall performance of the site throughout the lifecycle of the study.

RESPONSIBILITIES

• Working under guidance of assigned functional lead is responsible for the implementation of site-level SES services for assigned sites for the study, including:

• Introduce services to site, encouraging site adoption.

• Train and educates site on site-facing tech tools and site worker services.

• Engage with internal technology teams to ensure timely activation of sites.

• Supports clinical trial sites to optimize follow-through on protocol-specific patient referrals from Direct-to-Patient (DTP) campaigns by enabling sites to use IQVIA’s site-facing Referral Hub platform and implement Direct to Patient (DTP) campaigns.

• Monitor referral flow at sites and follow up appropriately to ensure optimal referral funnel performance.

• Collaborate with internal legal team to prepare, negotiate, and execute service agreement contracts with site.

• Interview and hire temporary site staff.

• Manage invoicing and effort forecasting process for the assigned sites.

• Maintain collaborative site relationships to ensure continuous feedback loop to support delivery and assure quality.

• Update department systems (e.g. WMT) with accuracy, quality and in a timely manner.

• Work closely with functional lead to monitor impact of SES support.

• Contribute to ad-hoc process development and process improvement projects.

• Coach and mentor employees as they develop in their role.

• Other duties may be assigned.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

• In-depth knowledge of clinical trial conduct at clinical study sites for pharmaceutical research

• Experience engaging with sites and key stakeholders throughout the lifecycle of a clinical trial.

• 
  Advanced Level of Portuguese

• Knowledge of patient recruitment practices and site-based processes and workflow.;

• Possess knowledge and ability to apply ICH/GCP and applicable regulatory guidelines in delivery of services;.

• Demonstrated ability to review and interpret data to identify trends and actions related to department delivery

• Possess strong computer skills including proficiency in aspects of using remote technology and presentation software such as TEAMs, Microsoft Word, Excel, and PowerPoint.;

• Excellent written and verbal communication, as well as presentation and training skills, including good command of English.;

• Effective time management and organizational skills and ability to manage competing priorities.;

• Strong attention to detail.;

• Ability to adapt and be flexible in a global and dynamic work environment with changing priorities.;

• Excellent interpersonal and problem-solving skills with ability to build and maintain strong relationships with IQVIA staff, site stakeholders, and other key stakeholders.;

• Preferred: Experience in interviewing and selection of candidates for site assignments; Exposure and/or experience with site contracting process.

MINIMUM REQUIRED EDUCATION AND EXPERIENCE

• Bachelor’s degree or higher educational equivalent in health care or other scientific disciplines.

• 3-5 yrs. of relevant industry experience; or equivalent combination of education, training, and experience

No certification required; Preferred: “CCRC”- Certified Clinical Research Coordinator (ACRP) or CCRP Certified Clinical Research Professional (SoCRA)

Rare Domestic Travel Possible