Site Reliability Engineer Id (Remote)

If you like a challenging environment where you’re working with the best and are encouraged to learn and experiment every day, there’s no better place – guaranteed! 🙂

What you will do

• Day-to-day management of alerts, checking systems, and escalating issues as necessary;
• Be part of a team that provides 24×7 on-call support for critical SaaS events;
• Available in case of emergencies when team members are not available or need help;
• Documentation of issues and remediation steps;
• Proactively create appropriate monitors in the EKS/K8S ecosystem;
• Deploy to EKS/K8s cluster using Terraform and Helm;
• Learn and maintain existing infrastructure running under Docker Swarm;
• Improve existing infrastructure health by implementing checks and scripts to correct known issues;
• Maintenance and development of deployment code;
• Automating tasks that are currently executed manually;
• Implement/integrate new technologies in our Cloud Infrastructure;
• Collaborate with other teams and departments to provide the highest level of support and assistance;
• Apply a real customer focus when planning deployments/updates, having the customer in the forefront of the mind, and considering the impact on them before making changes;
• Work closely on solutions with Support, Customer Success, Migration, and Professional Services; teams to provide the best in class SaaS service to our customers;
• Perform RCA and take necessary corrective actions to prevent the recurrence of issues;
• Create and assign alert-related actions to the appropriate team after the investigation;
• Handle support requests for environment-specific actions;
• Identify and provide automation requirements to improve RCA.

Must haves

• Hands-on AWS Cloud Engineer;
• Working knowledge of EKS/Terraform/Helm;
• Working Experience with Docker and Docker Swarm;
• Good understanding of AWS IAM roles and policies;
• Logging and Monitoring AWS Resources using CloudWatch logs;
• Experience working with Linux environment;
• Proficient in Bash and/or Python scripting;
• A strong understanding of web technologies such as REST APIs;
• Working Experience with monitoring solutions, such as Grafana, and Prometheus;
• Excellent oral and written communication skills;
• Customer-facing communication skills to effectively explain issues and RCAs to them;
• Experience in Product/Application Support for SaaS-based products;
• Understanding of APIs, Databases, Systems Architecture, and Design;
• Designing, implementing, and operating in a DevSecOps;
• Upper-intermediate English Level.

The benefits of joining us

• Professional growth

Accelerate your professional journey with mentorship, TechTalks, and personalized growth roadmaps.

• Competitive compensation

We match your ever-growing skills, talent, and contributions with competitive USD-based compensation and budgets for education, fitness, and team activities.

• A selection of exciting projects

Join projects with modern solutions development and top-tier clients that include Fortune 500 enterprises and leading product brands.

• Flextime

Tailor your schedule for an optimal work-life balance, by having the options of working from home and going to the office – whatever makes you the happiest and most productive.