Snr Social Media Manager (Remote)

KnowBe4, the provider of the world’s largest security awareness training and simulated phishing platform, is used by tens of thousands of organizations around the globe. KnowBe4 enables organizations to manage the ongoing problem of social engineering by helping them train employees to make smarter security decisions, every day.

Fortune has ranked us as a best place to work for women, for millennials, and in technology for four years in a row! We have been certified as a “Great Place To Work” in 8 countries, plus we’ve earned numerous other prestigious awards, including Glassdoor’s Best Places To Work.

Our team values radical transparency, extreme ownership, and continuous professional development in a welcoming workplace that encourages all employees to be themselves. Whether working remotely or in-person, we strive to make every day fun and engaging; from team lunches to trivia competitions to local outings, there is always something exciting happening at KnowBe4.

The Snr. Social Media Manager is responsible for driving strategy and performance for organic and paid social media platforms including LinkedIn, Facebook, X and YouTube.

Responsibilities

• Develop and execute on global social media strategy; channel-by-channel for organic and paid including identified goals, audiences, content balance and measure of success for channels including LinkedIn, Facebook, X, and YouTube.
• Manage our social agency, guiding the day-to-day operations of calendar and content creation, approvals and scheduling, and paid campaigns.
• Create and oversee engaging social media campaigns to support marketing efforts, including Demand Gen, Product Marketing, Events, and International Marketing. Work cross-functionally with other teams to support their initiatives.
• Collaborate with the Marketing team to maintain a consistent brand voice and message across all social channels.
• Work closely with our PR team and Evangelists to plan out engaging thought leadership and SME content.
• Own Community Management for our active social channels.
• Craft landing pages and lead generation forms for our content to distribute through relevant social channels.
• Analyze performance to evolve/optimize overarching strategy. Actively recommend new ways to improve engagement on all social media platforms and initiatives.
• Stay on top of trends in Social Media strategy, channels, design, applications, and tools to keep us ahead of the curve.
• Oversee and manage internal documentation of social best practices and guidelines.
• Lead agile project management initiatives to enhance social media campaign efficiency.

Requirements

• Bachelor’s degree or equivalent working experience
• 5 years of B2B social media experience, including managing an agency.
• Having B2B SaaS and/or cybersecurity experience is a plus.
• Experience with Hubspot or other Marketing Automation is a plus.
• Experience with Salesforce or other CRM is a plus.
• In-depth knowledge of global social media marketing strategy and the entire social marketing mix—organic, paid, owned and earned
• Specific in-depth expertise with the LinkedIn platform including Campaign Manager, and full understanding of X, Facebook, and YouTube platforms.
• Experience implementing and optimizing paid social media campaigns.
• Deep experience with web and social analytics tools; proficiency in metrics-based decision making
• Exceptional analytical, quantitative, problem-solving, and critical thinking skills
• Excellent communicator, writer and creative thinker, with an ability to use both data and intuition to inform decisions
• Ability to be both a self-starter and team player; strong interpersonal and communication skills
• Ability to balance priorities and thrive in a fast-paced environment

The base pay for this position ranges from $90,000 – $100,000, which will vary depending on how well an applicant’s skills and experience align with the job description listed above.

We will accept applications until 1/15/2025.

Our Fantastic Benefits

We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, certification completion bonuses, and a relaxed dress code – all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit www.knowbe4.com/careers/benefits.

Note: An applicant assessment and background check may be part of your hiring procedure.

Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.

No recruitment agencies, please.