Software Engineer (Remote)

Software Engineer | Adeptia India Pvt. Ltd | India

Role Software Support Engineer

Employment Type: Full Time (Permanent)

Job Location: Noida

Education: B. Tech/MCA in Computer Science or Information Technology

Experience 2-3 Years

As a Customer Support Engineer you will be providing support to customers in isolating, diagnosing,

reproducing and fixing technical issues in a timely manner. To be successful in this role, you must be a

motivated self-starter and self-learner, possess strong customer service and technical problem-solving

skills and be someone who embraces challenges.

Job Responsibilities

 Managing cases, requests and enhancements using online Ticketing tools and support

processes

 Client-facing experience

 Excellent Written and verbal skills; excellent phone manner

 Good interpersonal communication and customer service skills are needed in order to work

successfully with customers in high stress and or ambiguous situations.

 Able to work independently, responding to customer issues and driving them to resolution

without supervision

 Logical approach to problem solving.

 Strong aptitude for learning new technologies and understanding how to utilize them in a

customer facing environment.

 Maintain good relationships with teammates and customers with quality interpersonal skills.

 Providing a high level of service to our customers and adhering to our strict SLAs for response

and restoration times

 Problem determination, workaround resolution, root cause analysis, major incident

management

Additional responsibilities include:

 Taking ownership of technical issues, and working with our DevelopmentImplementation

group to resolve more advanced issues when necessary

 Documenting troubleshooting and problem resolution steps

 Providing assistance and cover for other team members where required

 Availability in off hours for meeting when needed

 Availability to work in night very rarely

Desired Skills

 Sound knowledge of SQL writing, Oracle or similar databases

 Sound knowledge of Windows/Linux Unix-based platform

 Working knowledge of XML, XSL,XSD

 Working Knowledge of Web Services

 Working knowledge on SSL

 Working knowledge any Support Ticketing tool or JIRA

 Maintain and document customer interactions in our case tracking tool

 Be an effective advocate for the customer and deliver an excellent customer experience

Nice to have

 Candidates having previous experience of any BPM or Integration product would be preferred

 Knowledge/experience of Load Balancing, Cluster

 Familiarity with the EDI

 Working knowledge of Java, Apache Tomcat

Soft Skills:

 Strong written and oral communication skills Strong written and oral communication skills

 Experience in dealing with customers

 Accomplished team player

 Good analytical and problem-solving skills

 Self-motivated, innovative, and organized

Job Type: Full-time

Pay: ₹300,000.00 – ₹650,000.00 per year

Education:

• Bachelor’s (Preferred)

Experience:

• SQL: 1 year (Required)
• total work: 1 year (Required)
• Java: 1 year (Required)

Work Location: Remote

Tagged as: remote, remote job, virtual, Virtual Job, virtual position, Work at Home, work from home