Software Engineer (Remote)

Job Title:

Senior Solutions Engineer at Beacon.li, based out of Hyderabad – Onsite Role.

Company Details:

Beacon.li is an AI-driven, no-code platform that transforms user onboarding and product adoption through personalized campaigns, AI nudges, and analytics. Enhance user experience, retention, and growth with Beacon’s intuitive, seamless integration solution for digital engagement.

Job Roles & Responsibilities:

Implementation Support

• Work closely with customers during the onboarding process to set up and configure our solutions based on their needs.
• Assist in integrating our platform with customer systems, leveraging APIs, JavaScript, and web technologies.
• Provide technical guidance and recommendations to ensure smooth implementation and optimal system performance.
• Conduct training sessions to help customers understand and maximize the product’s features.

Technical Support

• Respond to customer queries via email, chat, and phone, offering expert assistance for technical issues.
• Troubleshoot and resolve problems related to JavaScript customizations, API integrations, and front-end styling (HTML/CSS).
• Reproduce reported issues in a test environment and work with the engineering team for resolution if required.
• Document customer interactions, resolutions, and technical challenges for continuous improvement.

Collaboration and Knowledge Sharing

• Work with cross-functional teams, including engineering, product, and sales, to ensure customers have a seamless experience.
• Develop and maintain detailed technical documentation, including FAQs, integration guides, and troubleshooting steps.
• Share customer feedback and insights with internal teams to help shape product development and enhancements.

Customer Success

• Act as a trusted advisor to customers, understanding their requirements and ensuring successful product adoption.
• Monitor customer success metrics during and after implementation to identify opportunities for additional support or improvements.

Cultural Expectations:

– Thrive in a collaborative and innovative environment

– Embrace a user-centric mindset to enhance product adoption

– Communicate openly to build seamless onboarding experiences

– Be proactive and adaptable in the evolving AI landscape

– Value data-driven decision-making for user engagement optimization

Hiring Process:

Round 1 → Intro call by HR

Round 2 → Hackathon in-office (Duration: 4 hours)

Round 3 → Technical Interview with Director of Engineering Deepak

Round 4 → Final HR/Culture fit round with Co-founder Rakesh