Software Engineer Second Level Support (Remote)

We support our customers to be more productive and bring their innovation to the market faster, and we go out of our way to help them do that. Therefore, you need to be ready to talk to them, understand their needs and help them to achieve their goals using our most excellent SaaS products. 

What you’ll do: 

● As our 2. Level Support Engineer you will be working with our support, customer success, and engineering team to troubleshoot the most complex customer issues. You will help reproduce bugs or configuration problems on production systems and either find solutions by yourself or work with engineers in the product team to create solutions. 

● You will fix complex problems by analysing logs, debugging the application, and reviewing configurations and source code. 

● You will be involved in identifying issues in the product and fixing bugs, working closely with the product development team. 

● You will work with our APIs to develop automations or plugins, or help customers with the implementation of such tools. 

All about you: 

● You are an experienced front-end engineer with a strong interest in customer workflows and software development. 

● You have experience with Javascript/Typescript, HTML5, and single-page applications, are able to understand a complex codebase, and want to create improvements for an already existing application used by thousands of users. 

● You enjoy working with customers on real-world problems, and have ideally had some experience with medical device development. 

● Ideally you have some experience working in the medical device space and understand regulated development workflows. 

● You are fluent in English; other languages are always a bonus. 

What we offer: 

● A remote position – work from home with flexible working hours. 

● The opportunity to work in a diverse environment with our unique R&D and Support team.

● Opportunities shall be abundant with continuous learning and fast career growth in a scale-up SaaS company; we love putting our engineers through training courses to upskill constantly.

● We are proud of our flat organisational structure, allowing close collaboration and open communication between management and our Full Stack Engineering team. 

● A competitive & motivating salary with a quick start date is on offer; we want the best.