Software Engineering Staff (Remote)

Software Engineering Staff | Medallia | India

Overview:

Medallia is the pioneer and market leader in Experience Management. Ouraward-winning SaaS platform, Medallia Experience Cloud, leads the market inthe understanding and management of experience for candidates, customers,employees, patients, citizens and residents.

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Software Engineering Staff | Medallia | India

Overview:

Medallia is the pioneer and market leader in Experience Management. Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the understanding and management of experience for candidates, customers, employees, patients, citizens and residents.

We are more than a software company. We want to be known as a company that does the right thing, no matter the challenge or controversy. We are committed to creating a culture that values every person and every experience. Individual life experiences shape the way we interact with the world, which is why we encourage people to bring their whole selves to work each day. The strength of our global workforce is the most significant contributor to our success.

We believe: Every Experience Matters. Talent is Everywhere. All Belong Here.At Medallia, we hire the whole person.

Mindful by Medallia is a unique offering, providing Contact Centers with the best of breed automated SaaS Callback solution. Seamlessly integrating into existing Contact Center workflows, our suite of tools combines Voice, SMS (text), and Web to enhance the Customer Experience when hold times are high.

Responsibilities:

As a full-stack senior-level software developer, you will be responsible for

Designing and implementing new service functionality, including user-interface components and providing automated testing coverage
Leveraging AWS service offerings to optimize efficiency
Working closely with our Product team to develop the vision for the suite
Contributing peer-reviews to code developed by other team members
Support of the production application, which can include participating in an “on call” rotation

Qualifications:

Minimum Qualifications

7+ years of software development experience focusing on full-stack SaaS development
4+ years of experience with one of the following and 2+ years of experience with a second of the following
Ruby and Ruby-on-rails
Serverside Javascript/Typescript
Frontend Typescript and React
Capacity and desire to become proficient in all of the above
3 years of SaaS Development experience with major cloud provider(s)
Demonstrable experience leading and growing others developers
Preferred Qualifications
Experience with AWS service: CDK, SDK, Cognito, DynamoDB, S3, API Gateway, AppSync, EventBridge, IAM, EC2, RDS, ALB, and other services
CircleCI CI/CD platform; Jenkins CI/CD platform
GitHub Actions
Serverless.com framework
CloudFormation and/or Terraform IaC frameworks
Ansible
Digital telephony (SIP, RTP)
At Medallia, we celebrate diversity and recognize the value it brings to our customers and employees. Medallia is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other applicable status protected by state or local law. Individuals with a disability who need an accommodation to apply please contact us at ApplicantAccessibility@medallia.com. For information regarding how Medallia collects and uses personal information, please review our Privacy Policies. Applications will be accepted for 30 days from the date this role was posted or until the role has been filled.