Software Implementation And Support Of Tango Product For Client Amazon (Remote)

Founded in 2018 in Bangalore, the center of India’s high-tech industry area, Attain has grown to serve a global client base with services in the areas of development, implementation, QA, and client support.

Attain is US based software company TANGO’s India partner. TANGO’s software solution helps customers find, build and manage retail and office locations in a single suite/ software platform.

Job Description

This requirement is for Tango’s product Support for Amazon. The position will be working with the US Amazon teams to support the Tango Product.

Tango’s system implementation and support follows the process of requirements, design, configure/ build, test and remediate, deploy, and support. The Services and Support teams in the Bangalore office work directly with Tango’s US based teams and with clients across the globe. The role requires candidates to work across the following areas:

• System design and configuration
• Report design/ development
• Testing
• Data conversion
• Integration design
• Support

Requirements:

• Ability to communicate effectively with international team members and clients
• Ability to effectively and quickly understand business processes and understand how technology enables those processes
• Good understanding of SDLC or software implementation lifecycle (applications like SAP, Oracle, or other ERP or web applications)
• Prior system configuration experience based on design specifications is a plus. The role will focus on configuration of a proprietary application based on Oracle’s ADF (Application Development Framework). No prior Oracle or ADF experience necessary.
• Investigates and reproduces issues, provides fixes and workarounds and verifies changes and ensure continued support of the software solution
• Ability to investigate challenging tickets from Client and close the tickets
• Monitor and own all support related metrics including ticket backlog, average time to close, workload distribution, first response time, resolution time and ticket escalations
• Strong understanding of databases like Oracle, SQL Server etc.
• Strong Excel skills
• Strong SQL skills
• Apply appropriate development methodologies (e.g.: agile, waterfall) and best practices (e.g.: mid-development client reviews, embedded QA procedures, unit testing) to ensure successful and timely completion
• Collaborate with other team members (involved in the requirements gathering, testing, roll-out and operations phases) to ensure seamless transitions. Summarize and present results to team members and clients globally
• Understand technical requirements to ensure accurate understanding and implementation
• This role has the potential to grow into gaining extensive knowledge within multiple client areas with the ability to provide consulting and expertise on business processes
• Ability to work within a virtual global team environment and contribute to the overall timely delivery of multiple projects
• Willingness to travel internationally as needed to work with client
• Willingness to work from 4 PM IST to 1 AM IST with appropriate breaks for meals

Qualifications

• Bachelor’s/Master’s degree with specialization in Computer Science, MIS, IT or other computer related disciplines
• 3-6 years of relevant consulting-industry experience working on medium-large scale technology solution delivery engagements
• Experience with working on Jira, Zendesk and similar tools.
• Extensive experience working with system implementation, reporting, back-end database management (e.g.: Oracle, Teradata) and/or ETL interfacing (e.g.: Informatica, SSIS) technologies

Additional Information

• 
  Skills and Competencies:

• • Excellent leadership and team management skills.
  • Strong analytical and problem-solving abilities.
  • Exceptional attention to detail and accuracy.
  • Proficient in lease administration software and Microsoft Office Suite.
  • Excellent verbal and written communication skills.
  • Ability to work under pressure and manage multiple priorities.
• Need for immediate joining.
• Work from home.