Software Support Engineer (Remote)

Software Support Engineer | USA Healthcare Systems |Worldwide

We are hiring Software Engineers for Technical Support Position for USAHealthcare System.

Compensation is based on skills and experience

Only qualified candidates with relevant skills and experience (ifapplicable) will be considered.

Software Support Engineer | USA Healthcare Systems | Worldwide

We are hiring Software Engineers for Technical Support Position for USA Healthcare System.

Compensation is based on skills and experience

Only qualified candidates with relevant skills and experience (if applicable) will be considered.

This is a full-time contract position with remote work from the candidate’s current location for Dallas TX USA based company. Re-location is not required for this job.
This position requires to work at least for 4 hours during TSG business time (9:00 am to 5:00 pm Central Standard Time – CST). This requirement may eventually vary with the increased or decreased presence during TSG business hours depending on your productivity, knowledge, and skills.

Required skillsets:

Proficient with GIT, C#, .NET and Microsoft SQL server / TSQL for troubleshooting and submitting pull requests for hot fixes.
Technical support: Providing support for applications and systems used by end users
Monitoring: Monitoring production systems and servers, and reporting any issues that could impact the business
Incident management: Receiving and analyzing incidents and requests from users, and responding with solutions or escalating them to other teams
Client management: Communicating with clients, following up, and advocating for their issues.
Must be proficient in English language for both conversation and writing.
Root cause analysis: Working to identify the root cause of issues to prevent recurrence
Documentation: Keeping accurate documentation of the steps taken to solve issues
Software Maintenance: Ensuring the software system’s smooth functioning, including performing upgrades and maintenance tasks, monitoring performance, and maintaining security standards.
Automation of business processes: Work closely with the development team to automate business processes, which helps to reduce manual effort and improve efficiency.
Must work daily USA Central Standard Time 8-hour shift that will vary between 7am-7pm.
Must have 3+ years’ experience in software development.

Job Type: Full-time

Pay: From ₹333,533.37 per year

Benefits:

Shift:

Work Days:

Application Question(s):

How many years of experience in GIT, C#, .NET and Microsoft SQL server / TSQL for troubleshooting and submitting pull requests for hot fixes do you have?
What is your current monthly salary? (Mandatory Question)
What is your expected monthly salary? (Mandatory Question)
Please mention your notice period with current employer? (Mandatory Questions)
Are you willing to work in 8 hours shift during CST/USA time? (Mandatory Question)
If this job requires rotational shift or evening shift, are you willing to work? (Mandatory Questions)

Shift availability: