Solution Engineer (Remote)

Shopware is a leading open-source solution for digital commerce. Our flexible and scalable e-commerce platform empowers merchants to succeed globally and provides their customers with a first-class shopping experience. Our success is built on innovation, collaboration, and a strong community. We are looking for talented individuals who share our passion and want to help us shape the future of digital commerce.

Your Role as a Solution Engineer (m/f/d):

As a Solution Engineer, you will play a critical role in bridging the gap between our technical products and the needs of our customers. You will focus on delivering technical solutions, creating and implementing strategies, and working closely with customers, developers, and internal teams to ensure successful deployments and integrations.

These are your tasks:

• Customer-Facing Technical Engagement:

• Deliver tangible assets (code snippets, repository commits, etc.) to customers to guide them throughout their journey on the platform.
• Resolve technical questions and conduct demonstrations to showcase new features and functionalities.
• Lead workshops, proof-of-concepts (PoCs), pitches, and onboarding sessions to supply and review technical requirements tailored to customer needs.
• Collaborate with Sales, Product, and Development teams to discuss and refine customer requirements and ensure technical solutions align with our product capabilities.

• Solution Design & Validation:

• Validate & extend platform capabilities with new and existing add-ons helping customers achieve full value realization
• Validate agency-created technical solutions in customer projects, ensuring they meet business, security and technical best practices.

• Content Creation & Knowledge Sharing:

• Create re-usable high-quality content such as demo pitches, video tutorials, code samples, and presentations to support customer enablement and internal team training.
• Develop and manage knowledge content to ensure it is accessible and usable for internal and external teams.
• Contribute to the continuous improvement of our documentation and technical guides to enhance the customer experience.

This is what you’ll bring to the table:

• Technical Expertise: Several years of hands-on experience with modern software development frameworks such as PHP, Symfony, JavaScript, and Vue.js, along with a strong understanding of Linux environments.
• E-commerce Knowledge: In-depth technical know-how of e-commerce platforms and experience supporting SaaS and PaaS distribution channels. Knowledge of the Shopware platform is a plus.
• Certifications & DevOps Knowledge: Leading hyperscaler certifications (e.g., AWS, Azure, Google Cloud) are a plus. Experience with CI/CD pipelines and DevOps practices is also advantageous.
• Consulting & Solution Experience: Proven experience in technical consulting, solution engineering, or similar fields, including creating training and enablement content for diverse audiences.
• Communication & Collaboration: Excellent communication and presentation skills in both German and English, with the ability to explain complex technical concepts clearly to various stakeholders. Comfortable with direct customer interaction and a strong team player.
• Educational Background & Work Style: A degree in Computer Science, Business Informatics, or a comparable qualification. A self-driven and proactive work style with the ability to work effectively both independently and within a team environment.

This is what we offer you:

• Company Culture: Open culture with flat hierarchies, where individual initiative is encouraged.
• Employment Contracts: Permanent positions that offer long-term security.
• Flexibility: Flexible working hours and options for mobile work and full-remote contracts.
• Equipment: Freedom to choose your preferred work hardware.
• Onboarding: Well-structured onboarding with support from a personal “buddy.”
• Work Environment: An inspiring environment with dedicated colleagues and a dynamic community.
• Development Opportunities: Diverse opportunities for personal growth and development.
• Additional Benefits: Attractive perks such as company pension plans, health programs, and regular team events.
• and much more!

You can get a detailed insight on our career page.