Solutions Specialist (Remote)

Enterprise App Solution Specialist; Seamlessly integrate tech solutions for optimal performance.

Job Description

Company Description

Outsourced.ph is a leading ISO certified Philippines offshore outsourcing company that provides dedicated remote staff to some of the world’s leading international companies. Outsourced is recognized as one of the Best Places to Work and has achieved Great Place to Work Certification. We are committed to providing a positive and supportive work environment where all staff can thrive. As an Outsourced staff member, you will enjoy a fun and friendly working environment, competitive salaries, opportunities for growth and development, work-life balance, and the chance to share your passion with a team of over 1000 talented professionals.

The Client

Be part of an energetic team that is serious about delivering innovative software solutions to customers and cultivating our culture. Our team has gathered around a mission to make the world a better place through the marriage of commerce and technology. To improve quality of life for those around us by making more goods available to them. To make those goods more affordable. To help unlock global prosperity built on a new digital economy. This is our cause, our mission, our goal.

The Role

We are looking for five (5) additional Solutions Specialists who has technical aptitude, supply chain knowledge, customer communication skills, and is a master problem solver. Solution Specialists are primarily focused on customer ticket resolutions and ensuring the customer is empowered with the knowledge needed to succeed.

The supply chain space continues to evolve and is in need of constant improvement. We are a Continuous Improvement team with a pursuit of customer delight, insight, stability, and confidence. A customer experiencing continuous improvement and stability makes an incredible impact on the loyalty they will have with a SaaS provider. If we strive to listen, advise, and frequently challenge the status quo, we can create a great customer experience.

What You’ll Do

As a Solutions Specialist, you will work closely with installed clients, ensure system stability, and work to improve the overall customer experience through the system and ticketing. Additionally, you will act as a voice of the customer, translating customer feedback to shape the product roadmap.

• Manage and utilize ticketing software
• Own tickets and empower customers with solutions, advice, and/or resolutions
• Configuration, testing, and issue resolution
• Provide phone support
• Become a product expert
• Find ways to correctly and accurately capture customer feedback to help shape and influence the product roadmap
• Foster client product competency
• Work with product team on client enhancements and roadmap adoption
• Occasional weekend on call due to peak session or team availability constraints

What You’ll Need

• 3+ years of experience in software support or implementation
• Experience using ticketing software
• Experience working with Enterprise Application Software
• Supply Chain industry knowledge
• Experience in software troubleshooting
• Ability to handle multiple tickets and prioritize acccordingly
• Creative problem solver
• Excellent written communication and task management skills
• Enthusiastic and positive attitude
• Ability to collaborate with team members both technically and functionally
• Self-motivated and hungry to learn

Additional Information

Work Schedule: Must be amenable to work on shifting schedules

Work Set-up

• During training: Hybrid (Alabang)
• After training: Home-based

By clicking on the “I’m Interested” button I hereby allow Outsourced Quality Assured Services, Inc. (“Outsourced”) to store and collect my personal information for the purposes of employment application. As such, I agree and authorize Outsourced to collect, store, or continue to use my personal information for the above-stated purpose, and to retain my personal information for a period of 1 year, and for these purposes only.