Sr Business Program Manager (Remote)

About TELUS International

TELUS International (NYSE: TIXT) focuses on the value of human connection to design, build and deliver high-tech, high-touch customer experiences powered by next-gen digital solutions. With almost 75,000 team members and delivery centers across 30 countries in Africa, Asia, North and Central America, and Europe, TELUS International empowers customer experience innovation through digital enablement, spirited teamwork, agile thinking, and a caring culture that puts customers first. The company’s solutions cover customer experience, content moderation, digital transformation, IT lifecycle, advisory and digital consulting, risk management, and back-office support. Fueling any stage of company growth, TELUS International partners with some of the world’s most disruptive brands from fast-growing tech, financial services and fintech, games, travel and hospitality, healthcare, and ICT industries. The company serves clients in over 50 languages. Learn more at: telusinternational.com

Position Overview

Telus International is looking for Sr Program Managers with a strong delivery record and proven project management experience to own strategic, tactical, cross-functional programs within Telus International. This roles require scoping and creating project plans, developing processes, coordinating and driving execution, and communicating to senior management on status, risks and process/program changes. Cross-team coordination, project management and executive presentation skills are essential.

Responsibilities

• Development of the overall commercial program strategy, tactically driving teams in and outside of your organization to deliver.
• Own the Commercial business cadence of leadership, executive meetings
• Onw the management of Board, ELT and cross functional communications and updates
• Develop and oversee the strategic planning and execution of business programs, ensuring alignment with the organization’s objectives.
• Manage executive presentation materials and meetings. Overseeing follow up action items.
• Work autonomously in an ambiguous environment, seeking to understand business problems, automation limitations, scaling factors, boundary conditions and reasons behind leadership decisions.
• Lead cross-functional teams to deliver program outcomes within the stipulated timelines and budgets.
• Facilitate communication and collaboration among project stakeholders to ensure clear understanding of objectives, timelines, and deliverables.
• Conduct regular program reviews and report on progress, risks, and opportunities to senior management.
• Drive the identification and resolution of issues that impact program scope, quality, risk, and timeline.
• Mentor and guide project managers and other team members to enhance their professional skills and ensure project success.
• Foster a culture of continuous improvement by initiating and leading change management processes to enhance business processes and systems.
• Establish and maintain relationships with external partners and stakeholders to support program goals and expand the company’s reach and impact.

Requirements and skills

• Bachelor’s degree in Business Administration, Management, or a related field.
• Minimum of 7 years of experience in program management, project management, or a related field, with a proven track record of successful program delivery.
• Strong leadership skills and experience managing large, cross-functional teams in a dynamic environment.
• Excellent communication, negotiation, and interpersonal skills, capable of working with diverse teams and stakeholders.
• Proficient in project and program management software tools and methodologies.
• Strategic thinker with exceptional analytical and problem-solving skills.

Location : Remote United States

Pay:

The base compensation range for this position is $80,600 – $100,750commensurate with experience. Actual compensation within that range will be dependent upon the individual’s skills, experience, qualifications, and applicable laws.

TELUS Values

TELUS International recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values:

• We passionately put our customers and communities first
• We embrace change and innovate courageously
• We grow together through spirited teamwork

At TELUS International, we are committed to diversity and equitable access to employment opportunities based on ability.

Additional Job Description

EEO Statement

At TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world’s largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service – all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.