Sr Communications Manager Retention Channel Wfh (Remote)

We are seeking a highly skilled Senior Retention Channel Communications Manager to join our esteemed Customer Experience team in a fully remote capacity. This pivotal role is designed for an outstanding communicator who is dedicated to enhancing customer journeys through strategic and impactful campaigns. If you possess extensive experience in leveraging tools such as Gainsight to drive engagement, we encourage you to apply.

Key Responsibilities

• Develop and execute comprehensive communication strategies that align with organizational objectives and utilize customer engagement platforms to boost retention.
• Create, manage, and refine multi-channel campaigns while ensuring a consistent tone and messaging framework that promotes desired customer actions.
• Analyze customer insights and campaign performance data to continuously improve communication tactics.
• Collaborate effectively with cross-functional teams, including Marketing, Customer Success, and Digital CX, to ensure cohesive and integrated communication efforts.
• Advocate for customer needs and provide training to internal stakeholders on best practices in communication.
• Stay abreast of industry trends and best practices to enhance communication strategies and maintain relevant documentation.

Required Skills

• Strong strategic thinking and content creation capabilities targeted at diverse customer segments.
• Exceptional written and verbal communication abilities, with proven expertise in writing and editing.
• Proficient in customer engagement platforms and CRM tools, alongside a solid grasp of data analysis.
• Analytical mindset with the skill to interpret data and deliver actionable insights.

Qualifications

• A minimum of 8 years of experience in communication strategy, customer experience, or marketing, focusing specifically on retention and transactional communications.
• Demonstrated success in managing influential communication campaigns.
• A Bachelor’s degree in Communications, Marketing, Business, or a related discipline.

Career Growth Opportunities

We are committed to fostering a culture of continuous professional development. Our team members are encouraged to pursue ongoing educational opportunities and personal growth within the organization, enhancing their career trajectories.

Company Culture and Values

Our organization prides itself on a culture that empowers individuals and encourages meaningful work. We value collaboration, customer-centric approaches, and strive to create exceptional customer experiences through our dedicated team efforts.

Compensation And Benefits

• 4 weeks of paid time off, plus 11 paid holidays and vacation reimbursement programs.
• Comprehensive medical, dental, and vision coverage, along with HSA and FSA options.
• Generous 401(k) matching, access to financial planners, and life insurance options.
• Paid opportunities for community involvement and volunteer work.
• Educational support for ongoing learning and student loan repayment.
• Unique office perks for those in proximity to our main office, including amenities like a gym and café.
• Flexible work arrangements, allowing for remote, in-office, or hybrid models based on role and location.
• Opportunities for personal and professional development through in-person onboarding and continuous growth initiatives.

Employment Type: Full-Time