Sr Customer Service Engineer (Remote)

Who we are?

Shanghai United Imaging Healthcare Co., Ltd. is dedicated to providing, developing and producing high-performance advanced medical imaging, radiotherapy equipment, life science instruments and offers intelligent digital solutions to customers worldwide. UIH is committed to creating more value for our customers and constantly improving the global accessibility of high-end medical equipment and services through in-depth cooperation with hospitals, universities, research institutions, and industry partners.

Join our innovative team with the mission of developing and supplying advanced technologies and improving patient care worldwide. As part of our global team, you will have the opportunity to collaborate with talented and dedicated colleagues while developing and expanding your career.

Company Page: https://www.united-imaging.com/en

Job Summary

The Customer Service Engineer will be responsible for working with UIH India local customer service team to provide after-sales service for health systems, hospitals, diagnostic imaging, and oncology centers. The successful candidate will maintain and install equipment in a professional and workmanlike manner in accordance with the company standards and directives and customer requirements.

The job responsibilities include:

1) Support for installation of UIH diagnostic imaging equipment within a designated product range at the customer site;

2) Work closely with Customer Care Center (regional and headquarter level) to carry out troubleshooting, maintenance, and updates of designated product modalities under supervision;

3) Attend service training courses and work toward completion of UIH Professional Certificate to build competence in providing technical assistance and support to our customers;

4) Escalate at appropriate situations when customer satisfaction is compromised and ensure contractual obligations are met.

5) Other tasks assigned by supervisors.

Your Qualification and Experiences Requirements:

1) Degree or Higher Diploma in Electrical/ Electronic Engineering or Science related major;

2) Familiar with the principle and structure of diagnostic imaging equipment (CT/ MR/PET, etc.);

3) Good IT, Microsoft Office and Networking Infrastructure skills;

4) Have the ability to find and troubleshoot faults in the field;

5) Strong communication and coordination skills, good customer-oriented service manner, excellent team cooperation spirit;

6) A flexible approach to work, travel and unsociable hours;

Base Location： Hyderabad/Pune/Delhi

Key Competences:

1) System installation

2) System configuration and debugging

3) Trouble shooting

4) Replacement of spare parts