Sr Implementation Specialist (Remote)

GoodTime empowers individuals and organizations to achieve better outcomes from their hiring process. Powered by the GoodTime Meeting Optimization Engine, the platform automates scheduling, ensures the right participants are involved, and delivers actionable insights to foster more effective interviews.

GoodTime’s flagship solution, Hire, enables companies to secure top talent faster through Candidate Relationship Intelligence. By automating 90% of interview management tasks, unlocking data-driven insights, and enhancing experiences with human-centric AI, Hire transforms the recruitment process.

Trusted by over 300 leading companies—including Spotify, Slack, Pinterest, Okta, HubSpot, and HelloFresh—GoodTime is redefining how businesses recruit and meet. Discover more at goodtime.io.

Our Culture of Entrepreneurship is built on three pillars; autonomy, accountability, and collaboration. As a teammate at GoodTime, you will need to rely on and embody these traits, own your role, and balance autonomy with company alignment.

You might be a good fit for GoodTime if you:

• Like to work with amazing people
• Are friendly, always willing to lend a helping hand
• Can make a path forward, even in ambiguous situations
• Are humble, able to admit your failures (we’re all human)
• Love to learn, self-taught in many areas
• Are bored without a hard problem to solve
• Enjoy seeing your hard work make real impact, and controlling your own success

The Opportunity

We are currently looking for two Senior Implementation Specialists to join the Professional Services team. This role will onboard our new GoodTime customers, ensuring they receive a great start and utilize the product to its maximum value. You will onboard, train, and grow new business opportunities. Behind each successful launch is an Implementation Specialist consulting on best practices and providing creative solutions on how to best use Goodtime.

Our ideal candidate will have project management and technical implementation experience. They will be tech-savvy and passionate about partnering with recruiting leaders and teams to streamline processes and drive value while supporting their goals.

This will initially be a 6-month contract.

What Success Looks Like:

• Successfully lead customer project teams through a multi-phase implementation project plan. Communicate project status, issues, and risks while escalating effectively as appropriate
• Use effective training techniques and methodology to communicate complex ideas in a digestible way to drive product adoption
• Proactively build and monitor customer experience playbooks; create strategies to address, track, and monitor the results of the playbooks
• Maintain an expert level understanding of the GoodTime Hire product (technical and workflow) and recruiting industry to identify new opportunities
• Utilize internal tools to track customer plans, engagements, and their results
• Ensure the right data goes into our systems at the right time, so information about the customer is always up to date, accurate, and provides company wide transparency on the health and context and relationship with our customers

Must Have:

• 4+ years of experience in Customer Success Implementation/Onboarding or CSM
• Strong project management and problem solving skills
• Ability to clearly articulate complex technical topics to a non-technical audience and translate requirements into actionable items
• Superior communication, presentation, and interpersonal skills
• Adept at building strong networks and relationships
• Strong self-starter that thrives in a dynamic, fast-paced, small team environment that is capable and willing to wear multiple hats
• Ability to effectively partner cross functionally with engineering, product, sales, marketing, etc.

Nice to Have:

• Experience using GoodTime Hire Product
• Recruiting ATS and/or HR Technology experience

Commitment to You

The more diverse and inclusive the workplace, the more our product, community, and company can flourish. We hire people from many different backgrounds and knowledge areas. As a prospective teammate, you may not “tick” all the boxes here, and we don’t expect you to. If you believe in the vision and values at GoodTime, please apply! We’re proud to support and be an ally to the BIPOC community, LGBTQ+ community, women, veterans, and those recovering from the various effects of the pandemic.

Remote in United States Only

Please Note: No 3rd Party Agency/Recruiters will be considered. We are unable to accommodate Visa holding candidates at this time.