Sr Product Manager (Remote)

Our client is looking for a Product Manager with a unique blend of technical knowledge, operational expertise, and product development experience, ideally with a background in robotics or public safety. The successful candidate will own the product roadmap, drive cross-functional collaboration, and set clear metrics to measure and achieve product success.

Key Responsibilities:

• Product Strategy & Roadmap:
• Develop and execute a roadmap aligned with their mission and the needs of the public safety sector.
• Translate high-level goals into quarterly Objectives and Key Results (OKRs).
• Cross-Functional Collaboration:
• Lead collaboration between engineering, operations, and customer support to bring products from concept to reality.
• Define milestones, establish timelines, and ensure team alignment on deliverables.
• Customer-Centric Development:
• Engage with public safety professionals to understand pain points and translate insights into product requirements.
• Prioritize requirements that add significant customer value.
• Metrics-Driven Management:
• Define and track key metrics to manage product success, including:
• Adoption Rates and User Engagement: Track metrics like Monthly Flights.
• Reliability & Performance: Monitor uptime and Mean Time to Resolution (MTTR).
• Customer Satisfaction: Measure user experience through Net Promoter Score (NPS) or Customer Satisfaction (CSAT).
• Operational Excellence:
• Streamline product development and improve release efficiency.
• Track metrics such as Time-to-Market (TTM) and Cycle Time to identify bottlenecks.
• Technical Collaboration:
• Use your engineering background to communicate effectively with technical teams, resolving challenges and ensuring technical feasibility.

Requirements:

• Education & Experience:
• Bachelor’s or Master’s degree in Engineering, Robotics, Computer Science, or related field.
• 5+ years in product management, preferably in robotics, public safety, or a tech-driven field.
• Data Proficiency and Analytical Skills:
• Ability to define and analyze OKRs and KPIs, including user engagement, uptime, and customer satisfaction.
• Operational Mindset:
• Proven track record of operational success, optimizing processes for improved product delivery.
• Technical Proficiency:
• Strong foundation in engineering principles to work with development teams on complex solutions.
• Customer-Centric Approach:
• Passion for gathering customer feedback and integrating needs into product development.
• Communication and Leadership Skills:
• Excellent written and verbal skills for coordination across teams and clear representation of the product’s vision.

Preferred Qualifications

• Prior experience with public safety or emergency response products.
• Familiarity with regulatory and safety standards in robotics or public safety.