Sr Product Marketing Manager (Remote)

ClearOne Advantage is a fast-growing company that is aggressively hiring due to increased business. We are always improving our marketing, culture and technology to provide our employees with the best work environment and our customers with excellent customer service.

We are seeking a talented and experienced Sr. Product Marketing Manager to join our team. In this role, you will be responsible for designing and executing strategies that ensure seamless internal product/service adoption that will increase team efficiency, enhance customer satisfaction, and drive long-term success. The ideal candidate will bring a blend of strategic thinking, problem-solving, and exceptional cross-functional collaboration to create and refine our onboarding processes. Your efforts will play a critical role in aligning product implementation with customer needs and business objectives.

Job Duties

• Define and implement onboarding strategies for new and existing products and/or services to ensure seamless internal adoption and customer satisfaction.
• Collaborate with the internal teams (e.g. Sales, Marketing, Tech) to develop tailored implementation plans aligned with business objectives and customer needs.
• Conduct thorough tech assessments to inform onboarding processes and identify potential challenges early in the process.
• Develop and deliver training materials, including user guides, tutorials, and FAQs, to ensure internal teams understand product functionality and value.
• Facilitate onboarding sessions, providing hands-on guidance to ensure successful product deployment and integration.
• Train internal teams on product features, benefits, and onboarding best practices.
• Act as a key liaison between internal teams, gathering feedback to inform product updates and enhancements.
• Monitor and track onboarding KPIs, including implementation timelines, time-to-value, adoption rates, and marketing performance metrics, to measure success and inform process improvements.
• Conduct post-onboarding assessments to ensure product adoption and identify areas where additional support may be needed.
• Develop and implement cross-functional processes to streamline product delivery and onboarding.
• Stay up to date on industry and customer trends to continually enhance onboarding strategies and support product innovation.

Qualifications

• Bachelor’s degree in Marketing, Business, or a related field. A master’s degree is a plus.
• 7+ years of experience in product marketing, preferably within debt resolution
• Strong understanding of go-to-market strategies, market research, and customer segmentation.
• Excellent communication, collaboration, and project management skills.