Strategic Onboarding Manager (Remote)

Strategic Onboarding Manager | Punch!—The Smart B2B SalesAgency | South Africa

🚨To be considered for this role, please complete the videointerview screening questions using the link below. Note that applicationssubmitted without a Hireflix video will not be reviewed🚨

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Strategic Onboarding Manager | Punch!—The Smart B2B Sales Agency | South Africa

🚨To be considered for this role, please complete the video interview screening questions using the link below. Note that applications submitted without a Hireflix video will not be reviewed🚨

https://talent.punchb2b.com/public-application/6762d340943bc26aa32078df

Punch! is searching for a Strategic Onboarding Manager to join our dynamic and forward-thinking team!

Salary: R 400,000 per annum

Looking for your next big career move? Join Punch! – a fast-growing company that helps businesses improve their sales. We work with global names like AWS, DHL and Square, and we’re looking for someone special to help our new clients succeed.

For someone to truly succeed in this role they will need to embody our FIVE core values.

Bringing Positive Energy to everything that you do!
Being Humble. Strictly NO egos
Empowering others to stay positive and achieve their goals
Staying Tenacious and always giving it your all!
Being Accountable for your work and all your responsibilities

We are also a remote-first company, so we offer full flexibility to work from home! Got Wi-Fi? We’ll provide you with a laptop and you’re ready to go! Some of our talented team have also taken their work on-the-go across the globe, even to a beach in Bermuda (seriously!)

About you

Minimum 2 years’ experience managing complex B2B client programmes, preferably in product marketing, sales development or professional services
Proven success in shaping market-informed client engagement strategies that have directly impacted client retention and revenue growth
Demonstrable experience in project management methodologies and client success frameworks
Strategic critical thinker with experience in understanding market problem oriented unmet needs and client value propositions
Background in managing multiple stakeholders across different business functions
Outstanding communication skills with the ability to present complex information clearly and confidently
Exceptional organisational abilities, including managing multiple client onboarding projects simultaneously without dropping the ball
Strong commercial acumen with the ability to understand different business models and adapt our proposition accordingly
Natural problem-solver who can think on their feet and find creative solutions to client challenges
Outstanding communication skills

Day-to-Day

Design and implement tailored onboarding plans for each new client, considering their unique needs, objectives, and industry context
Create detailed onboarding plans that set clear milestones and expectations for both clients and internal teams
Develop scalable templates and processes that can be replicated across different client types and industries
Work with sales teams to ensure smooth handover of client information and requirements
Participate in kick-off sessions that effectively communicate our methodology and set the foundation for successful partnerships
Develop client-specific playbooks that outline processes, best practices, and success metrics
Support regular communication with clients during the crucial first 90 days to ensure alignment and address any concerns
Work closely with Client Managers and Sales Development Managers to ensure their teams are properly briefed and equipped to deliver results
Collaborate with the Digital team to set up necessary systems and tools for campaign success
Liaise with Client Success teams to ensure smooth transition after the onboarding period

Why come on this journey with us?

Growth of our People, Growth of our Clients & Growth of our Company.

We are obsessed with GROWTH. (We literally can’t stop talking about it)

We want people to flourish whilst working with us. We offer in-house training sessions, external L&D opportunities, and a clear internal career journey which provides full transparency on your professional and personal progression within the company!

We are the pioneers of sales powered marketing and marketing powered sales. Punch! helps B2B companies to stand out, innovate and excel with award-winning campaigns. Our unique blend of creative thinking and sales expertise is the reason why industry-leading brands trust us to grow their audiences and brands.

We have a vision and a plan to achieve our long-term success as an agency. This is only possible with the amazing team we have in place – one which is always seeking to innovate, collaborate, and strive for success.

We also provide the following benefits: