Supervisor Of Customer Service (Remote)

We are seeking a dedicated and dynamic Customer Service Supervisor to join our esteemed organization. This remote position allows you to lead and motivate a talented customer service team while also ensuring the delivery of outstanding customer support. Your leadership will play a critical role in fostering an environment of collaboration and high performance, directly impacting customer satisfaction and team development.

Key Responsibilities

• Supervise daily operations of the customer service team, ensuring timely and effective service delivery.
• Facilitate the use of customer service tools such as Zendesk to maintain operational efficiency and accuracy.
• Collaborate with the Customer Service Manager to establish and track performance metrics, identifying opportunities for improvement.
• Conduct one-on-one coaching sessions with team members to enhance their skills, address challenges, and support their professional growth.
• Participate in recruitment efforts and oversee the onboarding process for new hires, ensuring a seamless integration into the team.
• Manage attendance and approval of time-off requests, maintaining optimal staffing levels.
• Address escalated customer concerns with urgency, coordinating with other departments as necessary.
• Perform quality assurance inspections to uphold the standards of order processing and communication.
• Analyze team performance data and proactively address any issues.
• Collaborate cross-departmentally to enhance interdepartmental processes and promote continuous improvement.

Required Skills

• Proficiency in Microsoft Office Suite and familiarity with customer service platforms.
• Exceptional written and verbal communication capabilities.
• Strong organizational and time management skills, with the ability to prioritize effectively.
• Proven track record of leading and mentoring teams successfully.
• Analytical mindset with a proactive approach to problem-solving.
• Commitment to personal growth and continuous learning.

Qualifications

• High school diploma or equivalent; a Bachelor’s degree is preferred.
• A minimum of 2 years of supervisory experience in a customer service setting, or 3 years of relevant experience with a proven record of success.

Career Growth Opportunities

We are committed to providing our employees with opportunities for professional development. Through tailored training programs and mentorship, you will be supported on your career advancement journey.

Company Culture and Values

As a family-owned business, we pride ourselves on fostering an inclusive and collaborative workplace culture. Our team is built on the values of integrity and mutual respect, creating an environment where every employee is valued.

Compensation And Benefits

• Comprehensive health, dental, and vision insurance, along with mental health support and wellness programs.
• Generous paid time off policies and flexible hybrid work arrangements.
• Competitive salary package with 401(k) matching and performance-based bonuses.
• Tuition reimbursement and ongoing training initiatives.
• Engaging team-building events and a casual dress code.

Join our distinguished organization and become an integral part of a team that prioritizes worker safety and satisfaction. We look forward to your application!

Employment Type: Full-Time