Support Renewal Advisor (Remote)

Job description / Role

At DRC, we offer a great and flexible work environment, where you can build your career in one of the leading global IT companies. We are looking for motivated candidates, and have programs in place for developing their careers.

As part of Oracle’s employment process candidates will be required to successfully complete a pre-employment screening process. This will involve identity and employment verification, professional references, education verification and professional qualifications and memberships (if applicable).

Career Level – IC2

RESPONSIBILITIES:

The Support Renewal Advisor will be responsible for ensuring the timely renewal of Oracle Support Service Contracts for existing small, medium-sized and large customers and handling any resulting queries that the customers may have about their contracts.

– Sell Support Service Contract Renewals for existing Oracle customers and partners
– Identify and close potential upselling opportunities
– Correctly identify customer requirements and needs
– Advise about support service offerings and their benefits
– Educate customers on e-business practices and contractual terms & conditions
– Respond to customer requests, queries, and complaints
– Ensure contracts are correct and related offers sent in a timely manner
– Drives automation through the Oracle store and support renewal portal
– Interact with multiple departments in Oracle as required

EXPERIENCE:

The ideal candidate should possess a minimum of 2-3 years of experience in sales/telesales and/or customer services. It is advantageous to have a solid understanding of the region and customer behavior, along with a strong desire to further develop this knowledge. The role will involve collaborating effectively and openly with diverse team members.

QUALIFICATIONS:

– Proficient English, and French or German skills.
– Very good communication skills, both written and verbal
– Proven experience in sales and/or support services, preferably in IT&C
– Proven influencing and negotiation skills
– Works independently and is self-motivated, focused, and driven to achieve goals
– Projects a positive, and professional image
– Strong problem solving and objection handling abilities
– Ability to deliver timely and accurate results, attention to detail
– Ability to effectively manage multiple tasks and priorities
– Ability to adapt and acquire new skills quickly in a challenging and fast changing environment
– Strong team player
– Advanced computer skills (MS Office, etc.)
– Bachelor’s degree

About the Company

Oracle offers an integrated array of applications, databases, servers, storage, and cloud technologies to empower modern business. For most companies, flexibility is critical. Oracle provides a wide choice of software, systems, and cloud deployment models – including public, on-premises, and hybrid clouds – to ensure that technology flexes to the unique needs of a business.

Oracle Cloud is a complete, integrated stack of platform, infrastructure, and application services. With advanced scalability and security, Oracle Cloud enables technical agility across the enterprise, connects people to information for clearer insights, and fosters efficiency through simplified workflows.

More than 420,000 customers across 145 countries have harnessed Oracle technology to accelerate their digital transformation.