Systems Engineer (Remote)

Staff4Me is currently seeking a dedicated and experienced Break-fix Engineer to join our team. As a Break-fix Engineer, you will be responsible for providing technical support and resolving hardware and software issues for our clients. You will work closely with our clients and cross-functional teams to diagnose and fix problems in a timely manner.

Responsibilities

• Work as a coordinator on the Break-Fix team
• Review the assigned ticket to identify how the Break- Fix team can assist in resolutuon
• Review all the open tickets to identify any other issues that can be solved with the same dispatch
• Create a BAP/Platform One Order following the UBF process
• Generate a work order and submiy to the contractor pool
• Adjust the urgency, description and pricing of each work order to ensure prompt acceptance and technician has been assigned
• Once a technician has been assigned
• 1.Call technicians to confirm he/she has the skills an tools required
• 2,Confirm date and time has been dispatch
• 3,Confirm pricing
• 4,Confirm the name of the resource and contact information
• Coordinate a remote technical resource to assist the on-site technician using our booking/scheduling tools
• 1,Update the appointment and ticket as needed
• Communicate scheduling updated to both residents, property staff and contractors
• Communicate technical updated to both residents, property staff and stakeholders
• Collaborate with on-site resources to ensure proper ticket documentation and resolution
• Follow up with on-site resources to confirm attendance and resolution
• 1,Add troubleshooting or other notes to the ticket and close or reassigne where appropriate
• 2,Reschedule on-site appointment as necessary

Requirements

• 3-5 years of experience as a Break-fix Engineer or similar role
• Ruckus, cisco and HP experience is preferred
• Strong technical knowledge of hardware components, software applications, and networking
• Hands-on experience in troubleshooting hardware and software issues
• Knowledge of operating systems such as Windows and macOS
• Experience in performing hardware repairs and replacements
• Good understanding of network protocols and configurations
• Ability to effectively communicate technical information to non-technical users
• Excellent problem-solving and multitasking skills
• Professional certifications such as CompTIA A+, Network+, or MCP are a plus