Team Leader Retail Credit Operations (Remote)

Credit Information Unit (Letter Issuance):

• Review & checking / scrutiny of requests being received for issuance of letters such as Account closure letters, Clearance letter, balance Certificate, Balance confirmation, Credit Report, Liability letters for Retail Banking customers and issuance of Reference certificate, Free zone letters mainly associated with Small and Medium Enterprises clients. Ensure letters are issued in compliance with established operating procedures to maximize customer satisfaction.
• Checking, verification and authorization of transactions within established delivery standards, to ensure their accuracy, authenticity and compliance with operating procedures.
• Ensure processes are performed end to end including screening of documentation, charges recovery and validations as laid down in SOP/Process notes.
• Participate in UAT’s for system changes and automation.
• Liaise with IT teams to escalate system related issues affecting work processes and ensure prompt follow up to resolve the issues.
• Ensure posted transactions for charges recovery are made with appropriate supporting documents which are prepared and duly approved.
• Establishing authenticity of the information provided and ensuring that no case passes fraudulently.
• Acquire thorough knowledge of processes as well as operating systems and identify trainings to perform assigned task efficiently.
• Maintain and update documents and correspondence record systematically to ensure efficient retrieval.
• Identify gaps and recommend improvements in system and procedure to enhance efficiency, minimize risk and improve delivery standards.
• Ensure team members are trained and adhere to the guidelines/SOP. Ensure efficient and compliant procedures are documented and available to the staff.
• All enquiries/complaints (internal/external) should be attended to in time.
• Ensure processing of all activities within the agreed TAT and accuracy benchmark.

MIS / Reports / Reconciliation

• Perform GL reconciliations and ensure NIL exceptions.
• Ensure Monthly – RCSA and Reconciliation report preparations & circulations within the timelines.
• Ensure MIS management and daily reporting to business stake holders
• Ensure processing of all activities within the agreed TAT and accuracy parameters.

Responsibilities

• Perform verification of servicing requests and execute transactions in system and update MIS Trackers
• Establishing authenticity of the information provided and ensuring that no case passes fraudulently.
• Perform GL reconciliation and circulate the reports to stake holders.
• Ensure quality customer service to business partners within the set service standards.
• Analyze the errors committed and work to improve those errors.
• Ensure TAT and Accuracy parameters are maintained for activities performed under Loan servicing and MIS reporting.

Qualifications

• 5 – 7 year’s experience in back office operation with banking/financial industry.
• Strong interpersonal/analytical skills.
• Good verbal/written communication and computer operating skills.
• Good knowledge of general banking rules and regulations.

About Us

The leading financial institution in MENA

While more than half a century old, we proudly think like a challenger, startup, and innovator

in banking and finance, powered by a diverse and dynamic team who put customers first.

Together, we pioneer key innovations and developments in banking and financial services.

Our mandate? To help customers find their way to Rise Every Day, partnering with them through

the highs and lows to help them reach their goals and unlock their unique vision of success.

Delivering superior service to clients by leading with innovation, treating colleagues with dignity and fairness while pursuing opportunities that grow shareholders value.

We actively contribute to the community through responsible banking in our mission to inspire more people to Rise.