Team Manager (Remote)

Team Manager | Gallagher Bassett | Australia

Grow with GB! Industry leader in providing career developmentopportunities for its people
Flexible and hybrid working arrangements including Work fromHome
Comprehensive Benefits: Enjoy a range of employee benefits,discounts, and wellbeing programs tailored for everyone.

Team Manager | Gallagher Bassett | Australia

Grow with GB! Industry leader in providing career development opportunities for its people
Flexible and hybrid working arrangements including Work from Home
Comprehensive Benefits: Enjoy a range of employee benefits, discounts, and wellbeing programs tailored for everyone.

Join Our Workers Compensation division as a Team Manager in 2025!

About the Role

Ring in the New Year with a New and Exciting opportunity! Lead a dynamic team of Senior Case Managers and Claims Specialists and make a significant impact in how we manage Early-Intervention/Front End Work Cover claims. As our Team Manager, you will be at the forefront of providing a top-tier claims management to injured workers and employers. Your leadership will be crucial in guiding your team to success through effective workflow and people management.

At Gallagher Bassett (GB), our Front-End claims teams are dedicated to managing Workers Compensation claims between 0-52 weeks post-injury. Your team will play an important role in supporting effective claims handline and assisting Injured Workers in their Return to Work journeys. As a Team Manager, you will directly influence your team’s daily operations, upskill and mentor your team members, and implement innovative strategies to continuously enhance our claims management function.

Responsibilities

Key Responsibilities:

Client Engagement: Build strong relationships with clients to facilitate effective claims management discussions.
Workflow Management: Oversee your team’s daily workflow to ensure efficient output and maintain high client service standards.
Leadership and Coaching: Provide engaging leadership, coaching, and feedback on technical, business, and performance-related issues.
Skill Development: Collaborate with the Branch Manager to identify skill gaps and assist in upskilling your team.
Team Morale: Foster a team-oriented culture focused on achievement and service excellence.
Mentorship: Encourage creativity, risk-taking, and continuous improvement through mentoring and coaching.
Service Improvement: Identify areas for improvement in claims handling services and implement strategies to meet business and WorkSafe requirements.

Qualifications

What we’re looking for:

Leadership Experience: Proven experience in a People Manager role with outstanding leadership, coaching, and mentoring skills, or an up-and coming future leader ready to take on their first people leader role.
Industry Knowledge: In-depth understanding of Workers Compensation legislation and the Eligibility process.
Client Management: Experience in client management and engagement.
Interpersonal Skills: Excellent communication skills with all levels of staff and external parties.
Conflict Resolution: Strong conflict resolution abilities.
Time Management: Exceptional time management skills.
Qualifications: Industry specific or other relevant tertiary qualifications in Allied Health, business, Occupational Rehabilitation or a related field.

What we can offer you:

Competitive Salary: Attractive remuneration packages with flexible work arrangements, including Work from Home options.
Paid Leave: Generous Paid Parental Leave and reproductive leave to support your family needs.
Supportive Environment: A friendly, flexible, and inclusive working environment with great team support and rewarding opportunities.
Career Growth: Exciting career advancement prospects as our company continues to grow.
Ongoing Education: Continuous education and development opportunities through external and internal programs.
Recognition and Support: Service recognition awards and employee assistance programs for you and your immediate family members.
Wellbeing Focus: A commitment to your wellbeing through our peer support program, corporate health insurance discounts, and wellness programs.
Additional Benefits: Access to additional purchased leave, novated leases, and the Gallagher Rewards Program, which includes discounts and cash-back offers from hundreds of retailers.
Birthday Club: Enjoy a day off during your birthday month on GB

To Apply:

Does this sound like the perfect job for you? We want to hear from you today! Click on “Apply for this Job” to join our team.

Eligibility: To be considered for this opportunity, you must have the right to live and work in Australia. Agency applicants will not be considered.

Equal Opportunity Employer: Gallagher Bassett is an Equal Opportunity Employer and encourages Indigenous Australian applicants to apply. As a member of the Diversity Council Australia, we embrace diversity in the workplace and will make reasonable accommodations for known physical or mental limitations of an otherwise qualified applicant with a disability, unless it imposes an undue hardship on our business operations.

Join us and be part of a team that values your growth and wellbeing!

Tagged as: remote, remote job, virtual, Virtual Job, virtual position, Work at Home, work from home