Technical Account Manager (Remote)

Technical Account Manager

Our commitment to simplicity and innovation sets us apart, making cybersecurity both accessible and effective for all organizations. Our more than 900 remote employees across 35 countries work to ensure a brighter digital future by safeguarding data, identities, and infrastructure reducing both the risk and the impact of a breach.

Netwrix empowers security professionals to face digital threats with confidence by enabling them to identify and protect sensitive data as well as to detect, respond to, and recover from attacks. More than 13,500 organizations across 100+ countries rely on Netwrix solutions to strengthen their security and compliance posture. By reducing the cybersecurity burden with Netwrix, organizations concentrate on advancing their cause while reducing cyber risk.

With more than 15 years of expertise in the field, Netwrix continues to expand its market presence through innovation, organic growth, and strategic acquisitions (Stealthbits, StrongPoint, Anixis, NNT, PolicyPak, UserCube, Mateso, Imanami, CoSoSys, Remediant). Our journey is further strengthened by the backing of the renowned private equity firms, TA Associates and Centerbridge Partners.

• Acquires, maintains, and expands subject matter expertise in Netwrix’ s software and the broad array of platforms it helps to protect.
• Embodies Netwrix’ s values as an ambassador to Netwrix’ s customers and prospects and ensures a successful delivery project leveraging Netwrix’ s Deployment Methodology.
• Acts as a trusted advisor to Netwrix’ s customers, working with client, channel partner, and internal stakeholders as necessary to identify and understand technical and security problems facing them, and offers solutions for how to tackle them using Netwrix’ s growing portfolio of software solutions.
• Works on projects of different sizes and complexities in parallel, some as part of a multi-person delivery team and others with relative autonomy. Keeps project stakeholders proactively informed of agendas, progress, and outcomes. Updates all details in Netwrix systems for optimal account management and technical knowledge documentation.
• Is organized, team-oriented and self-motivated, with a positive attitude and ability to manage and prioritize multiple tasks based on deadlines and urgency impact.
• Is energized by the challenge of planning, designing, building, executing, and perform knowledge transfer on custom reports, workflows, and integrations that enhance the value of the software for Netwrix’ s customers
• Provides constructive feedback to the Netwrix product team in the form of feature suggestions to improve end user experience, qualified problem tickets related to issues encountered in the field, and feedback on internal preview releases.

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  DLP Software Expertise: Proficiency in configuring, deploying, and managing DLP solutions from various vendors.
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  Network Security Knowledge: Strong understanding of network security concepts, firewalls, intrusion detection/prevention systems (IDS/IPS), and network segmentation.
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  Data Security Expertise: Knowledge of data classification schemes, data encryption methods, and data at rest/in transit/in use security protocols.
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  Operating Systems: Familiarity with major operating systems (Windows, MacOS, Linux) and their security features.
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  Scripting and Programming: Experience with scripting languages (e.g., Python, PowerShell) for automating DLP tasks and potential basic programming knowledge for customization.
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  Regular Expressions: Understanding of regular expressions for crafting DLP content inspection rules.

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  Problem-Solving and Analytical Skills: Ability to identify and troubleshoot DLP-related issues, analyze security logs, and investigate potential data breaches.
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  Communication Skills: Excellent written and verbal communication skills to collaborate with IT teams, business stakeholders, and security analysts.
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  Attention to Detail: Strong ability to focus on details when configuring DLP policies and rules to ensure effectiveness and minimize false positives.
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  Staying Up-to-Date: Proactive approach to staying current with evolving DLP technologies, data security threats, and regulatory compliance requirements.

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  Cloud Security Knowledge: Understanding of cloud security concepts and DLP solutions for cloud environments (e.g., AWS, Azure, GCP).
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  Incident Response Experience: Knowledge of incident response procedures and experience participating in security incident investigations.
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  Software Development Experience: Experience with software development methodologies (e.g., Agile) for potential DLP customization projects.

• Unlimited PTO
• Excellent Health Benefits
• On the Go Training Sessions on Topics that Matter
• Team Orientated and Collaborative Colleagues
• Casual and Innovative Work Environment
• Opportunities for Career Advancement