Technical Account Manager (Remote)

Position Overview We are seeking a proactive and customer-focused Technical Account Manager (TAM) to support and grow our customers in the American region. As a TAM, you will act as a trusted advisor and technical liaison, ensuring customers maximize the value of our solutions while addressing their technical needs.

Key Responsibilities

• Build and maintain strong, long-lasting relationships with customers, ensuring their satisfaction and retention.

• Act as the primary point of contact for technical inquiries and support, providing timely and effective solutions.

• Proactively identify opportunities to enhance customer success and product adoption.

• Provide hands-on technical assistance to customers, identify the relevant support team and/or troubleshooting issues related to IoT devices, cloud-based platforms, APIs, and integrations.

• Collaborate with internal technical teams to resolve complex issues and implement customized solutions.

• Translate technical concepts into clear and actionable guidance for non-technical stakeholders.

• Support customers during the deployment and configuration of the company solutions.

• Build & Conduct product training sessions and workshops tailored to customer needs.

• Ensure seamless integration of our solutions with customers’ existing systems and workflows.

• Act as the customer advocate within the company, providing feedback to product and engineering teams to drive continuous improvement.

• Partner with sales teams to identify upsell and cross-sell opportunities, contributing to revenue growth.

• Collaborate with marketing teams to align messaging and support customer success stories.

• Work closely

• Stay informed about regional trends, regulations, and customer preferences to provide targeted recommendations. Performance Metrics & Reporting

• Bring & Advocate market best practices, metrics & reporting

• Monitor customer usage, adoption, and satisfaction metrics, providing regular reports and insights to stakeholders.

• Define and track KPIs for customer success and engagement, taking proactive measures to achieve targets.

Qualifications Education:

• Bachelor’s degree in engineering, Computer Science, Business, or a related field. Experience:

• 3+ years of experience in technical account management, customer success, or a related role.

• Proven experience supporting SaaS, IoT, or cloud-based solutions.

• Experience in the automotive or fleet management industry is a plus. Technical Skills:

• Strong understanding of IoT systems, APIs, and cloud platforms (AWS, Azure, or GCP).

• Hands-on experience with data integration, analytics platforms, and software troubleshooting.

• Proficiency in CRM tools (e.g., Salesforce) and ticketing systems (e.g., Zendesk, Jira).

• Language Skills:

Soft Skills:

• Passion for problem solving and analytical capabilities Excellent interpersonal and communication skills, with a customer-first mindset.

• Ability to manage multiple priorities and work in a fast-paced environment

• Data Driven decision maker

• Assertive Service & Delivery Orientation

• Pro active flexible and independent with ability to work in an ambiguous and remote environment