Technical Account Manager (Remote)

About The Role

We are searching for an inventive, gregarious, and collaborative Technical Account Manager (TAM). This role works directly with customers approximately half of the time. The remainder is spent informing product and operational decisions on the customer’s behalf. A TAM is a message bus between every organization within Platform9 and its customers – in the best possible way.

There are no requirements for on-call rotation or travel.

You will succeed in this role if you are happy to bring the collaborative attitude of open development to customer discussions. You will enjoy this role if you love empowering others to treat infrastructure like a utility. “It just works when I flip the switch.”

Core Responsibiliti

Be a customer advocate. Provide constructively assertive feedback and perspectives in discussions. Explore our products and features from different customer perspectives, and propose opportunities for enhancement.

Be a customer liaison. Maintain customer relationships with recurring sync meetings. Understand the environment, general business model, culture, and use cases for each customer. Proactively engage with customers during high impact events, both planned and unplanned. Catalyze the flow of information between Platform9 and our customers. Build genuine, inviolate trust with every customer.

The Cool Parts

• You will work with a tight-knit team in a company that truly cares about your well-being.
• You will meet people, both at Platform9 and on customer teams, that become genuine friends.
• You will make the world a little more efficient by allowing customers to focus on their work, not the thing that allows them to do work.

Required Experience, Knowledge, and

• 3+ years in technical roles with customer-oriented responsibilities
• 3+ years of experience using, operating, or administering Linux or POSIX-ish systems
• a conspicuous need for punctuality, organization, and clear communication
• a detailed understanding of multiple technical topics (e.g. TCP/IP networking, data structures, networked storage, …)
• a detailed understanding of containerization and virtualization
• are currently, or are willing to become, a Certified Kubernetes Administrator (CKA)
• experience with scripting / programming for data reporting and analysis
• a passion for continuous education and academic collaboration
• the ability to explain a concept or topic to any audience
• comfort with public speaking and presentations

Bonus Experience, Knowledge, an

• experience as a Product Management Engineer, Technical Product Manager, Sales Engineer, Solutions Engineer, or Developer Advocate
• experience in a security or compliance role
• a functional understanding of general business practices and terminology
• an unquenchable thirst for building awesome things with peers
• an aptitude for automation and templating