Technical Account Representative (Remote)

TAMs are responsible for general governance and the provision of technical services. It provides customers with the necessary guidance and support throughout the implementation lifecycle to ensure the correct and most effective use of Oracle products and related implementation services.

A Senior Technical Account Manager shows authority, trust, and meaningful understanding of business strategy and customer industry factors. Plans complex prospect account revisions. Monitors, communicates and reports complex projects. Assumes a project/program leader role. Applies advanced technical and business skills in the specialization area. Provides leadership and expertise in developing new products, services, and processes.

TAM’s goal is to manage the delivery of Oracle services to:

• Help customers maximize the business value of their Oracle investments by achieving desired business results and minimizing risk.
• Drive high satisfaction, benchmark capability
• Serve as customer spokespersons within Oracle and become a trusted advisor that aligns with stakeholders the needs of their assigned customers.
• Renew Oracle services (Protect and Improve Revenue)
• Grow Oracle service and product opportunities
• Ensure and improve revenue recognition inside Oracle.

The TAM is expected to:

• Become a Leading Contributor to provide technical and business guidance
• Build long-term customer relationships with key customer contacts
• Understand your customer industry drivers, organizational structure and key stakeholders, key projects and goals, and critical success factors, and technical infrastructure and roadmap
• Work collaboratively with sales, delivery teams, and customers to identify the right solutions
• Establish and maintain a customer delivery governance model at the executive and management levels
• Coordinate the delivery of Oracle services, acting as the primary delivery contact for the customer, helping and facilitating customer communications and activities across other Oracle lines of business.
• Act as a point of contact for any major incident, responsible for managing communication and customer expectations through resolution.
• Plan service accounts periodically and review accounts
• Manage financial data, resources, and contract scheduling
• Manage scope and risk.
• Support initiatives to improve organizational process and develop Oracle delivery tools
• Identify and submit delivery leads for new opportunities and contract renewals

Mandatory professional degree on Information Technologies or similar, with English language proficiency. Prior experience managing activities and team lead capacity preferred. Demonstrated experience in package systems implementation. Understanding of various technical architectures and latest Oracle product technologies. Project Management (PMP), ITIL and/or SCRM certification preferred. Industry experience is desired.

The portfolio of services includes managed, on-premises, hybrid cloud, applications, platforms and databases (SaaS/PaaS/IaaS), and security services that all TAMs can manage in whole or in part.

This position looks after a TAM with SaaS operation experience, from implementation to operation. Functional processes knowledge is desirable, while Agile project management hands-on experience is mandatory.

Career Level – IC3

Responsibilities

• Develop and manage the Oracle customer relationships with a designated large account, or small number of medium accounts, throughout the contracted engagement.
• Work collaboratively with Sales, the delivery teams and the customers to identify appropriate solutions to meet customer requirements.
• Coordinate delivery of Oracle Services, operating as the primary delivery contact to the customer, aligning contracted services with customer goals and objectives.
• Responsible for delivering to the contracted terms, effective and efficient use of Oracle delivery resources, achieving the contract margin and revenue objectives.
• Identify and submit delivery leads for new opportunities and contract renewals. Establish and maintain a delivery governance model with the customer.
• Act as a point of contact for any major incidents, responsible for managing communication and customer expectations through resolution. Conduct periodic Service Account Planning and Account Reviews. Perform scope and risk management. May have project lead role.

About Us

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

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Disclaimer:

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

• Which includes being a United States Affirmative Action Employer